Gestionnaire de cas Principal/Senior Caseworker

Jobgether; Canada; Remote; CAD 90,000 - 115,000; Full time

Benefits offered by this job

Remote work in Canada

Medical, dental, vision coverage

Wellness support

Family-focused support

Training & development

Employee resource groups

Accessible employment practices

Job summary

Jobgether, on behalf of a partner in Canada, seeks a Senior Caseworker focused on software quality assurance across healthcare applications. This role involves hands-on testing, planning, documentation, and collaboration with IT teams and third‑party providers to ensure compliance, quality, and user satisfaction throughout the testing lifecycle.

Responsibilities include functional, integration, regression, and readiness testing, with participation in UAT and automated testing initiatives.

Qualifications

• At least 3 years of experience in software testing or QA.
• Bachelor’s degree in Software Engineering or healthcare field.
• Experience testing healthcare, pharmaceutical, or ERP applications; pharmacovigilance is an asset.
• Experience with integration testing or API testing and enterprise automated testing tools.
• Hands-on experience with validated systems in a regulated industry.
• Familiarity with HP Quality Center, Jira, or Zephyr is an asset.
• Strong analytical, problem-solving, organizational, and prioritization skills.
• Excellent written and verbal communication with strong teamwork.

Responsibilities

• Determine QA oversight level across IT systems and applications.
• Develop, maintain, and execute complex test plans, scenarios, and scripts across the full testing lifecycle.
• Review unit testing documentation to ensure tested code before QA and UAT.
• Create test plans and test summary reports with risk-aligned data.
• Conduct functional, integration, regression, and readiness testing.
• Execute test scenarios, document defects, and support resolution.
• Notify change management when tested code is approved for production.
• Support security, environment, performance, and automated testing activities.
• Maintain documentation for testing processes and third-party oversight.

Skills

Software testing

Quality assurance

Analytical skills

Communication

Prioritization

Teamwork

Education

Bachelor's in Software Eng or healthcare

Tools

HP Quality Center

Jira

Zephyr

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Caseworker based in Canada.

This role supports patient and healthcare professional services within a highly regulated healthcare and pharmaceutical environment.

You will focus on software quality assurance and validation across critical business and healthcare applications.

The position combines hands‑on testing, quality planning, documentation, and collaboration with IT teams and third‑party providers.

You will help ensure applications meet defined standards, user requirements, and quality expectations throughout the testing lifecycle.

The role involves functional, integration, regression, challenge, and specialized testing, with opportunities to contribute to UAT and automated testing initiatives.

You will work across multiple stakeholders, manage priorities in a fast‑changing environment, and help maintain reliable and compliant systems.

Strong analytical, organizational, and problem‑solving skills will be essential to delivering high‑quality results on time.

Accountabilities

• Determine the appropriate level of quality assurance oversight required across various IT systems and applications.
• Coordinate with IT teams and third‑party providers to refine business and user requirements and develop, maintain, and execute complex software testing plans, scenarios, and scripts across the full testing lifecycle.
• Review unit testing documentation for validated systems to ensure authorized code has been adequately tested before QA and user acceptance testing activities begin.
• Create detailed test plans and test summary reports, designing test scenarios and configuration data aligned with application risks and objectives.
• Conduct functional, integration, challenge, regression, and readiness testing, including real‑world testing of new applications and enhancements before formal testing begins.
• Execute approved test scenarios, document defects, facilitate defect triage with relevant stakeholders, and support resolution activities.
• Notify change management teams when tested code is approved for scheduling and release into production.
• Support specialized testing activities, including security testing, environment preparation, batch schedule validation, performance testing, and automated testing.
• Maintain documentation supporting applications and testing processes, facilitate user acceptance testing, and support third‑party oversight or product‑specific testing plans.
• Ensure compliance with applicable policies, procedures, security requirements, and regulatory expectations while completing other related duties as assigned.

Requirements

• At least 3 years of progressively responsible experience in software testing or quality assurance.
• Bachelor's degree in Software Engineering or a healthcare‑related field.
• Experience testing healthcare, pharmaceutical, or ERP applications; pharmacovigilance experience is considered an asset.
• Experience with integration testing or API testing, as well as enterprise automated testing tools.
• Hands‑on experience working with validated systems within a regulated industry.
• Experience with GxP system validation, IT or validated‑system audits, and the creation or review of standard operating procedures is considered an asset.
• Ability to use enterprise automated testing tools and familiarity with tools such as HP Quality Center, Jira, or Zephyr is an asset.
• Working knowledge of relevant technologies, software, testing tools, CDS, office applications, and HP or equivalent testing platforms.
• Strong analytical, problem‑solving, conceptual, organizational, and prioritization skills, with excellent attention to detail.
• Excellent written and verbal communication skills, with strong teamwork, interpersonal, and relationship‑building abilities.
• Ability to work effectively in an ambiguous, rapidly changing environment while establishing priorities, finding clarity, and developing practical solutions.
• Ability to troubleshoot system issues efficiently, manage competing priorities, and consistently meet deadlines.

Benefits

• Full‑time employment with a remote work arrangement in Canada.
• Medical, dental, and vision coverage.
• Comprehensive wellness support addressing physical, emotional, financial, and social well‑being.
• Family‑focused support that may include backup dependent care, adoption assistance, infertility coverage, family‑building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Access to training programs, professional development resources, and mentorship opportunities.
• Opportunities to participate in employee resource groups and volunteer activities.
• Reasonable accommodations and accessible employment practices throughout the recruitment, assessment, hiring, and employment processes.