Gestionnaire de cas Principal / Bilingual Senior Caseworker

Cencora, Inc.; Quebec; On-site; CAD 47,000 - 73,000; Full time

Job summary

A leading company in healthcare is seeking a dedicated individual for a patient support role. You will work closely with patients to navigate reimbursement processes while supporting team members. This position offers competitive compensation and a vibrant team culture.

Benefits

Competitive compensation

Benefits and resources for personal growth

Training, mentorship, and development programs

Qualifications

• At least two years of customer service experience.
• Bilingual in French and English, written and spoken.
• Minimum two years experience in a patient support program.

Responsibilities

• Working closely with patients to identify reimbursement options.
• Manage larger patient caseload.
• Provide support to caseworkers with complex issues.

Skills

Organizational skills

Customer service

Problem-solving

Communication skills

Analytical skills

Technical skills

Education

University degree in a related field or equivalent

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities :

• Working closely with assigned patients to identify various reimbursement coverage options and investigate financial options for those without insurance.
• Assist with coaching and mentoring of team members.
• Manage a larger patient caseload than typical caseworkers.
• Be an expert in reimbursement within your territory.
• Support other caseworkers with complex reimbursement issues, insurance, benefit investigations, and appeals.
• Participate in special projects as assigned by the Program Manager.
• Provide daily support to the Associate Program Manager(s).
• Assist in preparing reports and executing program tasks.
• Develop program protocols and SOPs with management.
• Train new caseworkers, including shadowing and call monitoring.
• Interact with insurance companies, healthcare providers, and professionals to optimize reimbursement support.
• Help patients select clinics and pharmacies, and schedule appointments.
• Generate medication orders and ensure proper communication with pharmacies.
• Adhere to company processes.
• Provide telephone support for funding, access, and compliance issues, including implementing call-center programs.
• Administer case management protocols, monitor clinical data, follow-up with patients, and report adverse events.
• Participate in market research initiatives with healthcare professionals.
• Document activities in the program database.
• Attend ongoing training and courses.
• Communicate clearly with managers and colleagues about case management during absences.
• Report adverse events to relevant departments.
• Perform additional duties as required.

Experience and Educational Requirements :

• At least two years of customer service experience; experience in healthcare, pharmaceuticals, or insurance is a plus.
• Bilingual in French and English, written and spoken.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Office applications.
• Flexible working hours (8 am to 8 pm).
• Critical thinking skills for problem-solving.
• Minimum two years experience in a patient support program.
• Call center experience is an asset.
• Excellent communication and interpersonal skills, including phone etiquette.
• Ability to manage time and multi-task effectively.
• University degree in a related field or equivalent.

Skills, Knowledge, and Abilities :

• Strong work ethic, reliability, and initiative.
• Advanced knowledge of the pharmaceutical distribution industry.
• Knowledge of automated warehouse systems.
• Business and financial acumen.
• Analytical and mathematical skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Effective communication skills in both languages.
• Leadership and training abilities.
• In-depth understanding of patient support programs.
• Dependability, punctuality, and responsibility.
• Problem-solving skills for complex issues.
• Technical skills and quick learner of new software.

What Cencora offers

We provide competitive compensation, benefits, and resources supporting an inclusive culture and personal growth through training, mentorship, and development programs.

Cencora is committed to equal opportunity employment and accessible practices for individuals with disabilities. For accommodation requests, contact 888.692.2272 or [emailprotected] .

Accessibility Policy

We are committed to fair employment practices and will accommodate disabilities during recruitment and employment.

Salary Range

47,300 CAD - $72,820 CAD

Affiliated Companies : Innomar Strategies

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