General Store Manager

Trailhead Paddle Shack; Ottawa; On-site; CAD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Staff discounts on gear

Opportunities for growth

Work in a purpose-built store

Job summary

An established industry player is looking for a dynamic Manager to lead their flagship store in Ottawa. This role is ideal for outdoor enthusiasts who thrive in a customer-first environment. You will supervise a passionate team, oversee daily operations, and manage inventory while creating a welcoming atmosphere for customers. With a focus on operational excellence and community engagement, this position offers the chance to contribute innovative ideas and drive the business forward. Join a tight-knit team that shares your love for adventure and enjoy opportunities for growth within a respected, locally owned business.

Qualifications

• 3+ years of retail management experience in outdoor or specialty retail.
• Strong leadership and communication skills to inspire a team.

Responsibilities

• Supervise and motivate a team, ensuring exceptional service.
• Manage inventory and drive sales strategies aligned with trends.

Skills

Leadership Skills

Customer Service

Organizational Skills

Problem-Solving

Communication Skills

Education

3+ years of retail management experience

Tools

Point-of-Sale Systems

Inventory Management Software

Basic Office Tools

Job description

Trailhead Paddle Shack is seeking a dynamic and passionate Manager to join our management team at our flagship store in Ottawa. This role is perfect for an outdoor enthusiast with strong leadership skills, a customer-first mindset, and a knack for operational excellence. As a key member of our team, you’ll help drive our vision forward, ensuring our customers and staff thrive in an environment that celebrates adventure and community.

Key Responsibilities:

• Supervise, mentor, and motivate a team of outdoor enthusiasts, fostering a positive and collaborative work culture.
• Oversee daily operations to ensure exceptional service, drawing on your expertise to assist customers with paddling, camping, skiing, and other outdoor gear needs.
• Manage inventory, optimize product displays, and drive sales strategies that align with seasonal trends and customer demand.
• Maintain a safe, organized, and welcoming store environment, overseeing scheduling, budgeting, and compliance with company policies.
• Create protocols to protect the store, including theft management.
• Contribute innovative ideas to enhance our offerings, improve processes, and support the long-term success of the business.

Qualifications:

• 3+ years of retail management or supervisory experience, preferably in the outdoor or specialty retail sector.
• Passion for outdoor activities (paddling, camping, hiking, skiing, etc.) and a strong knowledge of related gear and apparel.
• Proven leadership skills with the ability to inspire and develop a team.
• Excellent communication and interpersonal skills to connect with staff, customers, and vendors.
• Strong organizational and problem-solving abilities, with a keen eye for detail.
• Proficiency with point-of-sale systems, inventory management software, and basic office tools.
• Flexibility to work weekends, holidays, and peak seasons as needed.

Why Join Us?

• Competitive salary and benefits package, including staff discounts on top-tier gear.
• Be part of a tight-knit team that shares your love for the outdoors.
• Opportunities for growth within a respected, locally owned business.
• Work in a stunning, purpose-built store designed with adventure in mind.

How to Apply:

Ready to lead with passion and explore new horizons with Trailhead Paddle Shack? Please submit your resume and a cover letter telling us why you’re the perfect fit for this role by March 31, 2025.

Trailhead Paddle Shack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Manufacturing