General Operations Manager

Insight Global (United States); Timmins; On-site; CAD 85,000 - 105,000; Full time

Job summary

Insight Global is seeking a hands-on Operations Manager to lead a heavy truck dealership in Timmins, Ontario, representing Freightliner and Western Star. The role focuses on Parts and Service operations, customer satisfaction, operational efficiency, team leadership, and business growth.

The successful candidate will mentor department leaders, oversee branch performance, ensure safety, and build strong relationships with fleet customers while driving professional service and profitability.

Qualifications

• Leadership experience in a heavy-truck or fixed-ops setting.
• Experience overseeing Parts and/or Service operations.
• Strong communication and relationship-building skills.
• Understanding of budgets, expenses, productivity, and profitability.
• Hands-on, supportive leadership style with team development focus.
• Customer-service orientation with emphasis on uptime and timely communication.
• Ability to collaborate with staff, customers, and senior leadership.

Responsibilities

• Lead and support the Parts and Service departments with clear communication.
• Empower department leaders to manage their areas effectively.
• Foster a safe, productive work environment.
• Build relationships with fleet customers and local businesses in Timmins and Northern Ontario.
• Ensure responsive, professional service focused on customer uptime.
• Monitor performance, expenses, budgets, and branch profitability.
• Identify growth opportunities for Parts and Service and strengthen market presence.
• Collaborate with manufacturer reps and company leadership.
• Address customer concerns promptly and professionally.
• Maintain visibility and engagement with staff and customers.

Skills

Leadership experience

Parts and Service operations

Communication skills

Customer relationship management

Financial performance awareness

Team development

Problem-solving mindset

Job description

Job Description

Insight Global is hiring on behalf of our client for a hands-on Operations Manager to lead a heavy truck dealership in Timmins, Ontario, representing the Freightliner and Western Star brands.

This is a key leadership role responsible for the day-to-day performance of the branch, with a strong focus on Parts and Service operations, customer satisfaction, operational efficiency, team leadership, and business growth. The ideal candidate is a visible, engaged leader who enjoys working closely with employees, department leaders, and customers while driving strong operational and financial performance.

Key Responsibilities

• Lead and support the Parts and Service departments, promoting strong communication and collaboration across the dealership.
• Support and empower department leaders to successfully manage their areas of the business.
• Foster a positive, productive, and safety-focused work environment.
• Build and maintain strong relationships with fleet customers, owner-operators, local businesses, and key accounts throughout Timmins and Northern Ontario.
• Ensure customers receive responsive, professional service with a strong focus on customer uptime and communication.
• Monitor departmental performance, productivity, expenses, budgets, and overall branch profitability.
• Identify opportunities to grow the Parts and Service business and strengthen the dealership's market presence.
• Work closely with manufacturer representatives and company leadership.
• Take ownership of customer concerns and ensure issues are resolved professionally and promptly.
• Remain visible and engaged with both employees and customers.

The successful Operations Manager will help create an operation where:

• Customers know they can depend on the Timmins team.
• Parts and Service work effectively together.
• Employees feel supported and understand how their work contributes to the dealership's success.
• Department leaders are empowered to lead their areas of the business.
• Customer concerns are addressed quickly and professionally.
• The team consistently looks for opportunities to improve service and grow the business.

Safety, quality, profitability, teamwork, and customer satisfaction remain shared priorities.

Skills and Requirements

• Leadership experience within a heavy-truck, heavy-equipment, transportation, dealership, Parts, Service, Fixed Operations, or similar operational environment.
• Experience working within Parts and/or Service operations.
• Strong leadership, communication, and relationship-building skills.
• Understanding of operational and financial performance, including budgets, expenses, productivity, and profitability.
• Hands-on, approachable leadership style with the ability to effectively support and develop teams.
• Strong customer-service skills and an understanding of the importance of shop productivity, parts availability, customer uptime, and timely communication.
• Ability to collaborate effectively with employees, department leaders, customers, and senior leadership.
• Practical, solutions-oriented approach to problem-solving.
• Desire to help grow the business and contribute to the continued success of the Timmins operation.
• Experience with Freightliner, Western Star, Detroit, or another major heavy-truck or heavy-equipment manufacturer.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].