General Manager - The Eddie Burger & Bar

Banff Hospitality Collective Inc.; Banff; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus program

Employee discounts

Training & development

Health benefits after probation

RRSP matching

Paid vacation

Volunteer time

Housing assistance

Job summary

Banff Hospitality Collective invites a General Manager to lead The Eddie Burger space, overseeing daily operations, staffing, guest experience, and financial performance. The GM drives sales, maintains high standards, and fosters a positive team culture across the venue and with head office.

You will manage operations, control costs, ensure compliance with laws, and mentor staff to deliver exceptional hospitality and consistent quality across all BHC venues.

Qualifications

• Strong leadership and people management skills.
• Excellent communication and guest service focus.
• Willingness to adapt to a fast-paced hospitality environment.

Responsibilities

• Oversee day-to-day venue operations and ensure profitability.
• Lead venue management team across departments.
• Ensure compliance with policies and applicable laws and standards.
• Drive guest satisfaction, handle complaints, and build return visits.

Skills

Team player

Communication

Hospitality

People management

Flexibility

Job description

We’re looking for a General Manager to join us at The Eddie! Eddie Burger is a small retro diner space with a big personality. Eddie loves burgers more than most, and just as much as you. Alberta beef is his favourite, washed down with a milkshake. Want to know more? Check us out here: https://www.eddieburgerbar.ca/

General Manager

The General Manager is responsible for overseeing the day-to-day business operations of the venues. Through the exercise of discretion and independent judgement, the General Manager has overall supervisory and managerial responsibility for the daily operations of the venues ensuring desired outcomes (i.e., increased sales, profitability, and employee retention). The General Manager mobilizes the venue management team to oversee the financial controls, operations, people development, guest experience, and compliance within the venue.

We Love Perks! This Position Includes:

• Great salaries, achievable bonus programs + tips
• $200 Welcome Gift Card to use at any BHC Venue
• 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Training & Development allowance
• Cell phone allowance
• Extended health benefits with premiums completely paid for by BHC after 3 months
• RRSP matching program after 3 months
• Short Term & Long Term Disability coverage after 3 months
• 3 weeks paid vacation + statutory holidays
• Paid community volunteer time
• Affordable manager housing may be available

What You’ll Do:

• If it's happening the venue, you are a part of it! Planning, executing, elevating - you do it all
• You do what it takes to increase sales and minimize costs without comprising quality
• Ensure compliance with operational standards, company policies, federal/provincial /local laws, and ordinances
• Manage all areas of the venue and makes final decisions on matters of importance
• Effectively communicate and interact with all departments across the venue including BOH management team, as well as BHC Head Office
• While you’re very focused on ensuring outstanding guest service, responding to complaints, taking appropriate action, and generating return guests - you also recognize the importance of employee experience and building a strong team culture
• Like us, you're proud to be a part of BHC and so you have a strong commitment to the BHC brand and team culture

What You Have:

• You don't shy away from working with various types of technology and systems, including the ability to troubleshoot, update, and train team members
• You need to not only be an amazing team player but also have a knack for bringing others together to work towards a common goal
• You're a real person - it's not just about customer service for you, it's about hospitality
• Understanding of the importance of communication and workplace culture
• Willing to take a step back to look at things from other perspectives and be open to a different way
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times
• Flexible schedule required
• Proven success in a General Manager role is an asset

Banff Hospitality Collective is: https://www.banffcollective.com/banff-restaurants

BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.

Applicants must be legally eligible to work in Canada.