General Manager -Service Operations

Agilus Work Solutions; Mississauga; On-site; CAD 145,000 - 165,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead their Service Operations team in Mississauga. This pivotal role involves developing aggressive growth strategies, optimizing service delivery, and driving operational efficiency to meet ambitious financial targets. With a focus on customer satisfaction and retention, you'll engage with clients to uncover new business opportunities and collaborate with teams to enhance service offerings. This is a fantastic opportunity to join a stable company with 80 years of experience, offering a competitive salary, bonuses, and comprehensive benefits.

Benefits

4 weeks of paid vacation

Paid sick and flex days

Company group RRSP with 3% matching

Comprehensive benefits package

Qualifications

• 9-12 years of experience in service operations, preferably in industrial sectors.
• Proven track record in driving profitability and operational efficiency.

Responsibilities

• Develop and execute growth strategies for the service business.
• Lead and mentor the Service Division’s team to exceed performance expectations.

Skills

Service Operations Management

P&L Management

Customer Engagement

Operational Efficiency

Leadership

Communication Skills

Data-Driven Decision Making

Education

College Diploma in Related Field

Job description

We're looking for a dynamic General Manager with a passion for service operations to take the reins and lead a high-performing team to new heights. If you thrive in fast-paced environments, apply now!Agilus is recruiting for a General Manager -Service Operations in the industrial equipment industry in Mississauga, Ontario. A day in the life:

• Develop and execute aggressive growth strategies to optimize and expand the service business, aligning with company objectives while taking full accountability for the P&L to achieve revenue and profitability targets.
• Lead and restructure the Service Division’s team, driving performance and productivity, while mentoring and coaching to build a high-performing team that exceeds expectations and supports the company’s ambitious goals.
• Drive operational efficiency across all aspects of the Service Division, ensuring service delivery is optimized for speed, quality, and cost-effectiveness.
• Establish, track, and exceed key operational metrics such as repair productivity, on-time delivery, and service profitability to ensure we’re hitting financial and service targets.
• Continuously improve resource allocation, anticipating customer demand, and making data-driven decisions to streamline processes and reduce costs.
• Relentlessly pursue customer satisfaction and retention by delivering value, engaging with clients to uncover new business opportunities, and collaborating with business development teams to drive strategic partnerships and expand service offerings.
• Ensure operational compliance with company policies, Health & Safety regulations, and industry standards, while managing accurate budgets, forecasts, and reports, and collaborating with internal teams to drive efficiency and profitability.

You bring:

• Minimum of 9-12 years of relevant experience in industries such as rotating equipment, pumps, industrial, HVAC, or automotive
• College diploma in a related field
• Proven experience managing service operations, with a strong track record of driving profitability and operational efficiency in a fast-paced, high-growth environment.
• Excellent communication skills, capable of engaging and influencing key stakeholders both internally and externally.
• Demonstrated success in achieving business growth and profitability through operational optimization and customer-focused strategies.
• A strong entrepreneurial mindset with the ability to adapt quickly, innovate, and guide the team through periods of rapid change.
• Exceptional leadership abilities to motivate, inspire, and drive results across all levels of the organization.
• Extensive experience in P&L management, budgeting, and financial oversight to ensure sustained profitability.

What's in it for you:

• Annual salary ranges from $145,000 to $165,000 per year, based on experience
• Exciting bonus potential of up to 30%, based on individual performance and company profitability
• 4 weeks of paid vacation with paid sick and flex days
• Company group RRSP with 3% matching contributions
• Comprehensive benefits package for your health and well-being
• An opportunity to work for a stable and dynamic company with 80 years of industry experience.

Interested? Please apply directly online Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.