General Manager Restaurant Operations Scotia Place

Calgary Sports and Entertainment; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

Calgary Sports and Entertainment is seeking a General Manager for our Scotia Place restaurant. The role oversees front-of-house leadership, staffing, training, and community engagement to deliver outstanding hospitality and financial performance.

You will establish service standards, manage daily operations, and drive inventory control and cost management, while fostering a positive, people-first culture that elevates guest experiences.

Qualifications

• 5+ years of restaurant management experience, including multi-department leadership responsibilities.
• Proven success in recruiting, developing, and retaining high-performing teams.
• Strong understanding of restaurant operations, inventory management, labour planning, and cost controls.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to build a positive workplace culture and strong community relationships.
• Strong financial acumen and analytical skills.
• Ability to thrive in a fast-paced, guest-focused environment.
• Food safety certification and applicable industry certifications preferred.

Responsibilities

• Lead Front-of-House staff recruitment, training and development.
• Build a culture of accountability, teamwork and continuous improvement.
• Provide coaching and performance management across teams.
• Develop succession plans and nurture future leaders.
• Oversee daily restaurant operations to ensure efficiency, quality and profitability.
• Ensure compliance with food safety, health regulations, and labour laws.
• Maintain cleanliness, organization and facility standards.
• Monitor inventory and costs, drive profitability while maintaining guest satisfaction.
• Manage labour costs and revenue targets; review financial KPIs and budgets.

Skills

5+ years of restaurant management

Recruiting & team development

Operations, inventory & cost controls

Leadership, communication & Interp.

Culture building & community relations

Financial acumen & analytics

Fast-paced, guest-focused environment

Food safety certification

Leadership & Team Building

Community Engagement

Guest Experience Management

Operational Excellence

Inventory & Cost Control

Coaching & Development

Problem Solving & Decision Making

Job description

General Manager Restaurant Operations Scotia Place

Job Category: Middle Management

Requisition Number: GENER002373

• Posted : October 29, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Position Summary

The General Manager is responsible for the overall leadership, performance, and success of the restaurant. This role oversees all front-of-house operations, recruitment and development of management and hourly team members, inventory controls, guest experience standards, and community engagement initiatives. The General Manager fosters a positive, people-first culture that delivers exceptional hospitality while driving operational excellence and financial performance.

Job Responsibilities

Leadership & Team Development

• Recruit, hire, train, and develop Front-of-House staff
• Create a culture of accountability, teamwork, respect, and continuous improvement.
• Provide coaching, mentorship, and performance management to all team members.
• Build succession plans and identify future leaders within the organization.

Ensure staffing levels support operational needs and business demands.

Culture & Community Engagement

• Foster a community-focused environment that encourages employee engagement and guest loyalty.
• Develop and maintain relationships with local businesses, organizations, and community partners.
• Champion an inclusive and positive workplace culture where employees feel valued and supported.
• Lead initiatives that promote team recognition, employee retention, and community involvement.

Guest Experience & Service Excellence

• Establish, implement, and maintain exceptional service standards throughout the restaurant.
• Monitor guest feedback and implement action plans to continuously enhance the customer experience.
• Lead by example on the floor, ensuring hospitality standards are consistently exceeded.
• Resolve guest concerns professionally and effectively.

Operations Management

• Oversee all daily restaurant operations to ensure efficiency, quality, and profitability.
• Develop and enforce operational policies, procedures, and service standards.
• Ensure compliance with food safety, health regulations, labour laws, and company policies.
• Maintain cleanliness, organization, and facility standards throughout the restaurant.

Inventory & Cost Control

• Establish and maintain proper inventory control procedures.
• Monitor food, beverage, and supply inventories to minimize waste and control costs.
• Conduct regular inventory audits and investigate variances.
• Work closely with suppliers and vendors to manage purchasing and product quality.
• Drive initiatives that improve profitability while maintaining guest satisfaction
• Manage labour costs, operating expenses, and revenue targets.
• Analyze financial reports and key performance indicators to identify opportunities for improvement.
• Develop action plans to achieve sales growth and profitability goals.
• Prepare budgets and forecasts in partnership with senior leadership.

Job Skills and Qualifications

• 5+ years of restaurant management experience, including multi-department leadership responsibilities.
• Proven success in recruiting, developing, and retaining high-performing teams.
• Strong understanding of restaurant operations, inventory management, labour planning, and cost controls.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to build a positive workplace culture and strong community relationships.
• Strong financial acumen and analytical skills.
• Ability to thrive in a fast-paced, guest-focused environment.
• Food safety certification and applicable industry certifications preferred.
• Leadership & Team Building
• Community Engagement
• Guest Experience Management
• Operational Excellence
• Inventory & Cost Control
• Coaching & Development
• Problem Solving & Decision Making

This position will remain open until a suitable candidate is found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.