Assistant Manager Scotia Place Restaurant

Calgary Sports and Entertainment; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Calgary Sports and Entertainment operates a signature wood-fired restaurant at Scotia Place in Calgary, seeking an Assistant Manager, Restaurant who will lead front-of-house teams and deliver elevated dining in a dynamic sports and entertainment environment.

This hands-on role focuses on service standards, staff development, and seamless operations during games, concerts, and events, with collaboration across Culinary leadership to ensure food quality and timely service.

Qualifications

• Minimum 5 years of progressive hospitality experience.
• Experience in upscale casual dining or high-volume environments is preferred.
• Experience supporting restaurant openings or building service teams is an asset.
• Strong understanding of restaurant operations and service standards.
• Ability to develop and coach staff in a fast-paced setting.

Responsibilities

• Support day-to-day restaurant operations maintaining high food, beverage and hospitality standards.
• Assist with opening/closing procedures and dining room readiness.
• Provide hands-on leadership to front-of-house staff during service.
• Help develop and execute service standards reflecting the wood-fired concept.
• Collaborate with Culinary leadership to ensure quality, presentation and timely service.
• Oversee dining room operations, guest flow, reservations and seating arrangements.
• Respond to guest feedback and lead service recovery when needed.
• Assist with recruitment, onboarding, training, and performance management.
• Lead pre-shift meetings and communicate priorities and event requirements.
• Support staff scheduling, labour deployment, and payroll administration.
• Monitor performance, labour costs, inventory, and supplier relations.
• Ensure proper POS use, payments, cash handling and billing accuracy.
• Maintain compliance with liquor service, food safety, and safety programs.
• Uphold cleanliness, organization and workplace safety standards.

Skills

Hospitality management

Front-of-house leadership

Staff development

Customer service

Budgeting and labor management

Scheduling software

Education

Hospitality Management / Business degree

Tools

POS systems

Scheduling software

Microsoft Office

Restaurant management systems

Job description

Job Category: Professional/Technical

Requisition Number: ASSIS002362

• Posted : October 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Position Summary

The Assistant Manager, Restaurant supports the day-to-day operations of a signature wood-fired restaurant concept at Scotia Place, helping deliver an elevated dining experience in a dynamic sports and entertainment environment.

This hands‑on leadership role is responsible for supporting restaurant service, leading and developing front‑of‑house teams, maintaining exceptional food and beverage standards, and ensuring efficient and consistent operations during games, concerts, special events, and regular restaurant service, as applicable.

Job Responsibilities

• Support the day-to-day operations of the restaurant, ensuring exceptional food, beverage, and hospitality standards.
• Assist with restaurant opening and closing procedures, service preparation, dining room readiness, and post-service activities.
• Provide hands‑on leadership and direction to front‑of‑house employees, maintaining an active presence throughout service.
• Support the development and execution of service standards that reflect the restaurant's wood‑fired culinary concept and elevated dining experience.
• Collaborate closely with Culinary leadership to ensure seamless communication, accurate order execution, food quality, presentation, and timely service.
• Oversee dining room operations, guest flow, reservations, seating arrangements, and service coordination to ensure a positive guest experience.
• Respond promptly and professionally to guest feedback and concerns, leading service recovery efforts when required.
• Assist with recruitment, onboarding, training, coaching, performance management, and development of restaurant employees.
• Lead pre‑shift meetings and communicate daily priorities, menu features, service expectations, and event‑specific requirements.
• Support employee scheduling, labour deployment, payroll administration, and staffing adjustments based on business volumes and operational needs.
• Assist with monitoring restaurant performance, labour costs, inventory, purchasing, waste reduction, and other financial objectives.
• Support food and beverage inventory management, product ordering, stock rotation, and reconciliation procedures.
• Ensure accurate use of point‑of‑sale systems, payment processing, cash handling, and billing procedures.
• Maintain compliance with liquor service requirements, food safety regulations, licensed capacity restrictions, and CSEC policies and procedures.
• Ensure the restaurant maintains high standards of cleanliness, presentation, organization, and workplace safety.
• Work collaboratively with Culinary, Food & Beverage, Premium Services, and Event Operations teams to support coordinated service delivery.
• Identify opportunities to improve operational efficiency, service quality, employee engagement, and guest satisfaction.
• Support the implementation of restaurant operating procedures, service standards, and training programs as part of Scotia Place's opening team.
• Foster a positive, inclusive, and accountable team culture that reflects CSEC's values and commitment to hospitality excellence.
• Actively participate in the Safety Program and follow all safety rules.
• Perform other duties as required.

Job Skills and Qualifications

• Minimum 5 years of progressive hospitality experience, including restaurant supervisory or management experience.
• Experience in upscale casual dining, full‑service restaurants, premium hospitality, hotels, or high‑volume dining environments preferred.
• Experience supporting restaurant openings or developing new service teams considered an asset.
• Strong understanding of restaurant operations, front‑of‑house service standards, and food and beverage service.
• Appreciation for culinary excellence and the ability to collaborate effectively with kitchen leadership.
• Demonstrated ability to lead, coach, motivate, and develop employees in a fast‑paced hospitality environment.
• Strong guest service skills, with the ability to anticipate needs, resolve concerns, and create memorable dining experiences.
• Experience with employee scheduling, labour management, inventory control, budgeting, and operational cost management.
• Excellent communication, interpersonal, organizational, and problem‑solving skills.
• Ability to manage competing priorities, remain composed under pressure, and make sound operational decisions.
• Experience using point‑of‑sale systems, scheduling software, Microsoft Office, and restaurant management systems.
• Knowledge of Alberta liquor service requirements, food safety standards, and workplace health and safety practices.
• Post‑secondary education in Hospitality Management, Business Administration, or a related field is considered an asset. Equivalent experience will be considered.
• Valid Alberta Food Safety Certification and ProServe Certification, or the ability to obtain them prior to employment.
• Availability to work a flexible schedule, including evenings, weekends, holidays

This position will remain open until a suitable candidate is found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.