General Manager Ottawa

Blue Shock; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the restaurant sector is seeking an Assistant General Manager to oversee operations and ensure an exceptional guest experience. This role involves managing staff, maintaining operational standards, and fostering a positive working environment. Ideal candidates will possess strong leadership and customer service skills, able to thrive in a dynamic, fast-paced setting.

Qualifications

• Strong communication and interpersonal skills, both written and oral.
• Strong analytical / decision-making skills.
• Leadership skills for directing, coaching, and supervising a team.

Responsibilities

• Manage front of house operations and human resources.
• Prepare schedules and maintain accurate staffing plans.
• Lead and ensure the Perfect Guest Experience during shifts.

Skills

Communication

Interpersonal skills

Analytical skills

Leadership

Customer service

Team-oriented attitude

Initiative

Multi-tasking

Job description

Do you love working as a manager in restaurants? This is your perfect job!

Do you want to learn how to run a multi-million dollar business and have fun doing it?

Reporting to the General Manager, the Assistant General Manager will ensure that all guests are provided with the best experience possible and all responsibilities are conducted in a professional manner.

• Foster a positive and fun company culture.
• Manage and execute all aspects of the front of house, human resources : recruitment and selection, training, performance management, recognition and development.
• Manage employees by building strong teamwork and maintaining an accurate and up-to-date plan of restaurant staffing needs.
• Prepare schedules and ensure that the restaurant is properly staffed for all shifts.
• Lead, manage and deliver the Perfect Guest Experience each shift : dine-in, sports bar, take-out and delivery and guest recovery.
• Maintain a positive attitude that promotes teamwork within the restaurant.
• Shift management of controllable costs : Food, beverage, labour and QC prom line.
• Ensure operational and occupational health and safety standards are in place and adhered to each and every shift.
• Measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement.
• Assist the General Manager with all aspects of restaurant operations.

Qualification Requirements :

• Strong communication and interpersonal skills, both written and oral.
• Strong analytical / decision-making skills.
• Leadership skills – able to direct, coach, and supervise a team

Customer service skills – able to exceed guest expectations.

• A positive and team-oriented attitude.
• Must be able to work with minimal supervision and have a strong initiative.
• You must be able to perform efficiently during high volume peak periods.
• Must be able to work flexible hours during, evening, weekends and holidays.
• Ability to multi-task in a fast paced environment.
• Must be able to work a flexible schedule including opening, closing, weekends and holidays.