General Manager - Luxury

JRoss Recruiters; Ottawa; On-site; CAD 52,000 - 70,000; Full time

Job summary

JRoss Recruiters is seeking a sales leadership professional for a luxury home furnishings environment in Ottawa. The role focuses on guiding a team, delivering exceptional customer service, and maintaining store standards.

The position involves coaching staff, managing inventory and processes, and partnering with management to drive sales performance during peak periods and holidays.

Qualifications

• Ideal candidates are operationally savvy, detail-oriented, and possess superior customer service.
• Candidates should have flexibility to work varying shifts, including nights, weekends, and holidays.
• Experience with luxury brands or home furnishings is preferred.
• Strong problem-solving, leadership and multitasking abilities are essential.
• Excellent customer service, organizational, public speaking, and written/verbal communication skills.

Responsibilities

• Inspire, motivate and encourage teamwork.
• Provide leadership, focus and direction for sales staff.
• Create a positive work environment through coaching and mentoring.
• Recruit, interview and train new hires.
• Maintain operations by enforcing programs and policies.
• Plan and lead staff meetings.
• Delegate tasks and ensure completion.
• Supervise time sheets and inventory processes.
• Oversee customer service to keep clients satisfied.
• Maintain store appearance and vendor relationships.
• Guide sales strategies and share product knowledge with clients and staff.
• Analyze sales data and prepare weekly performance recaps.

Skills

Leadership

Customer service

Multitasking

Detail-oriented

Public speaking

Written/verbal communication

Organizational skills

Problem-solving

Adaptable under pressure

Spreadsheet/Word processing

Tools

Spreadsheet

Word processing

Email

Internet software

Job description

• Inspire, motivate and encourage teamwork
• Provide leadership, focus and direction for sales staff
• Create a positive work environment through coaching, mentoring, and ensuring all policies are followed
• Ensure best practices are being applied and successful metrics are achieved
• Recruit, interview and train new hires
• Maintain operations by initiating, coordinating, and enforcing program, operational, and policies and procedures
• Plan and lead staff meetings

Operations

• Delegate tasks to sales staff and ensure completion by following up regularly
• Supervise accuracy of time sheets, making adjustments where necessary
• Supervise physical inventory, cycle counts and receiving purchase orders
• Oversee customer service issues, offering advice and options to keep the customer happy
• Maintain store appearance and product presentation to company's standards
• Maintain rewarding relationships with vendors and ensure contractual obligations are met/achieved
• Guide team and implement sales strategies
• Share extensive knowledge of collections with clients as well as staff
• Provide support to store management and associates during peak periods or when scheduling conflicts arise.
• Sell merchandise alongside sales staff and provide in-home design services for clientele
• Shop competition and keep up to date on competitive issues
• Utilize company reports to react to trends and drive business
• Responsible for analyzing sales data and composing a weekly recap on sales performance

Requirements

Ideal candidates will be operationally savvy, detail-oriented, and possess prior home furnishings experience, with expertise in offering superior levels of customer service. Candidates should have flexibility to work varying shifts, including nights, weekends, and holidays.

• Sales experience with luxury brands, preferred
• Background in home furnishings sales, preferred
• Strong problem-solving, leadership and multitasking abilities
• The ability to work under pressure and handle challenging situations
• Excellent customer service, organizational, public speaking, and written/verbal communication skills
• Well groomed, customer friendly, energetic, and highly organized
• Proficiency with spreadsheet, word processing, email and internet software