General Manager - Firerock Lounge

Gibbons Whistler; Whistler; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

65k–80k CAD salary

50% off food & beverage at all Gibbons

Adventure perks: 20% off The Adventure

Accommodation discounts: 20% off at Ad

Wellness perks: 20% off Spa Whistler +

Job summary

Gibbons Whistler is seeking an experienced Business Leader to oversee FireRock Lounge, a premier cocktail, wine, and lounge destination in Whistler. You will drive revenue growth, profitability, and leadership development while strengthening relationships with hotel partners and the local community.

You will shape guest experiences, lead strategic partnerships, and create initiatives that foster loyalty and sustainable growth, balancing commercial acumen with people leadership.

Qualifications

• Proven leadership experience in hospitality, restaurants, lounges, hotels, or premium F&B operations.
• Strong business acumen with experience managing revenue, profitability, budgets, and KPIs.
• Excellent communication, coaching, and influencing skills.

Responsibilities

• Lead & develop your team with regular 1:1s and quarterly reviews.
• Own the operating rhythm with weekly scorecards and quarterly planning cycles.
• Oversee the guest journey, ensuring service excellence and guest loyalty.

Skills

Leadership

Business acumen

Communication

Coaching

Budgeting

Scheduling

Team development

Strategic partnerships

Job description

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

FireRock Lounge is seeking an experienced Business Leader to oversee one of Whistler's premier cocktail, wine, and lounge destinations.

Located within The Westin Resort & Spa, FireRock Lounge is known for its elevated atmosphere, thoughtfully crafted cocktails, curated wine program, and exceptional hospitality. As Business Leader, you will be responsible for the overall success of the business - driving revenue growth, maximizing profitability, developing future leaders, and strengthening FireRock's position as a destination for both hotel guests and the local community.

This role extends beyond day-to-day operations. You will work closely with venue leaders to elevate service standards, coach and develop management talent, build strategic partnerships, and create initiatives that drive guest loyalty and business performance.

Success in this role comes from balancing commercial acumen with exceptional people leadership. You'll spend less time managing shifts and more time developing leaders, analyzing business performance, strengthening community relationships, and creating sustainable growth opportunities.

If you're a hospitality leader who understands how to build teams, drive revenue, and create memorable guest experiences through strong relationships and thoughtful leadership, we'd love to hear from you.

Wage and Perks of the Job

• $65,000 - $80,000 based on experience and qualifications
• 50% off food & beverage at all Gibbons venues
• Adventure perks: 20% off The Adventure Group for you and your friends & family
• Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks: 20% off at The Spa at Whistler and a wellness stipend (for applicable roles)
• Exclusive partner discounts at local Whistler businesses
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nights
• Growth opportunities in Whistler’s most dynamic hospitality group - we’re passionate about promoting from within and supporting your career journey.
• Immersive work environment steps from the mountains - we take our core purpose of "Have Fun" very seriously.

What You Bring to the Table

• Proven leadership experience in hospitality, restaurants, lounges, hotels, or premium food and beverage operations.
• Strong business acumen with experience managing revenue, profitability, budgets, and key performance metrics.
• Demonstrated success developing leaders and building high-performing teams.
• A passion for elevated hospitality, premium beverage programs, and exceptional guest experiences.
• Strong relationship-building skills with the ability to cultivate community partnerships and strategic business relationships.
• Experience collaborating with hotel partners, tourism organizations, or community stakeholders is considered a strong asset.
• Excellent communication, coaching, and influencing skills.
• Strong organizational and administrative capabilities, including scheduling, reporting, budgeting, and business planning.
• Ability to balance strategic priorities while maintaining awareness of daily operations.Serving It Right certification required.

Your Days Will Look Like

• Lead & Develop Your Team: Ensure strong leadership coverage, drive performance through regular one-on-ones and quarterly reviews, and build a high-accountability, high-recognition culture
• Own the Operating Rhythm: Deliver excellence in daily process execution, lead weekly scorecard and Business Performance Reviews, and own monthly P&L reviews and quarterly planning cycles
• Deliver the Guest Experience: Oversee the full guest journey—from pre-arrival communication to post-visit follow-up - ensuring every touchpoint reflects The Gibbons Way and drives repeat business
• Drive Financial Performance: Own revenue, labour, and profit targets; optimize pricing and offerings; and maintain disciplined cost and inventory management
• Lead Programming & Partnerships: Execute 7-day and 52-week programming strategies, ensure leadership presence across key nights, and actively build community and in-resort relationships
• Ensure Operational Excellence: Maintain strong systems, scheduling discipline, and inventory controls while continuously identifying opportunities to improve how the business operates

Sound like a fit?

If you’re an A Player ready to lead from the front, build strong teams, and deliver exceptional guest experiences at scale - step forward.

At Gibbons Whistler, our core values - Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence - guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!