General Manager

Maxwell Management Group Ltd.; Vankleek Hill; On-site; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Performance bonus up to 15%

Complimentary accommodation

Job summary

Mayfair Living offers a hands-on, community-minded General Manager role for its ~60-suite retirement residence in Vankleek Hill, Ontario. You will lead in general management, resident care, and sales while building relationships with residents, families, employees, and the local community.

The role focuses on revenue optimization, occupancy growth, and high resident satisfaction, with day-to-day operations and a strong community presence in the Montreal-area market.

Qualifications

• Leadership experience in retirement living, seniors’ care, long-term care, healthcare, hospitality, or a related service environment
• Experience with sales, marketing, business development, occupancy growth, or related revenue-generation activities is an asset
• Hands-on approach in a smaller residence where flexibility and daily operations involvement are essential
• Post-secondary education in healthcare, business, hospitality, social services, or related discipline is an asset

Responsibilities

• Lead general management, resident care, and sales in a ~60-suite residence.
• Understand local market to optimize revenue, expenses, and occupancy.
• Maintain high resident satisfaction and strengthen Mayfair Living’s presence in the local community.
• Engage with local organizations, healthcare providers, referral sources, and communities in Vankleek Hill and surrounding area.

Skills

Leadership

Occupancy acumen

Hands-on approach

Education

Post-secondary education in healthcare, business, hospitality, social services, or related discipline

Job description

About Our Client

Mayfair Living is seeking a hands-on, community-minded General Manager to lead its approximately 60-suite retirement residence in Vankleek Hill, Ontario. Offering primarily independent living with assisted living services, the residence provides a smaller, community-based environment where leadership is highly visible and closely connected to residents, families, employees, and the surrounding community.

Position Overview

This is a broad, hands-on leadership opportunity for a professional who can bring together the responsibilities of general management, resident care, and sales. The successful candidate will have a direct role in understanding the local market, optimizing revenue and expenses, maintaining high resident satisfaction, and strengthening Mayfair Living’s presence and relationships within the local community.

The role calls for a leader who is comfortable being involved in the day-to-day operation of the residence while balancing business performance, quality resident services, team leadership, occupancy growth, and community engagement. With responsibility extending to relationships with local organizations, healthcare providers, referral sources, and communities in Vankleek Hill and the surrounding Montreal-area market, this is an opportunity to become a visible advocate for Mayfair Living and an integral part of the community it serves.

For an experienced retirement living leader or an emerging leader ready to broaden their scope, this role offers the opportunity to bring their strengths to a smaller operation, make decisions with visible results, and grow alongside Mayfair Living as the organization continues to expand.

Why This Role Stands Out

• Direct Influence on Performance: Use your understanding of the Vankleek Hill and surrounding markets to identify opportunities that support revenue, expense management, and occupancy.
• A Truly Hands-On Environment: Lead within an approximately 60-suite residence where being involved in the day-to-day operation allows you to make decisions and see their impact directly.
• A Visible Community Role: Become a strong local advocate for Mayfair Living by building relationships with community organizations, healthcare providers, referral sources, and other local partners.
• Grow With Mayfair Living: Join a growing organization with the potential to take on broader responsibilities as the company continues to expand.

Qualifications

• Leadership Experience: Leadership experience in retirement living, seniors’ care, long-term care, healthcare, hospitality, or a related service environment, with the ability to balance resident care, sales, operations, and team leadership in a hands-on setting.
• Business & Occupancy Acumen: Experience with sales, marketing, business development, occupancy growth, or related revenue-generation activities is an asset.
• Hands-On Approach: Comfortable working in a smaller residence where flexibility and active involvement in daily operations are essential.
• Education: Relevant post-secondary education in healthcare, business, hospitality, social services, or a related discipline is an asset.

Compensation

• The position offers an annual salary of $80,000–$95,000.
• Performance Bonus: Opportunity to earn an annual performance bonus of up to 15% of base salary.
• Complimentary Accommodation: Free accommodation is available, providing additional flexibility and significant cost savings.