General Manager

Burberry; Vancouver; On-site; CAD 120,000 - 130,000; Full time

Job summary

Burberry seeks a General Manager to lead their store, ensuring exceptional customer and employee experiences while driving performance. The candidate will embody the brand's values, inspire team success, and maintain a high standard of luxury retail operations. This position offers a competitive salary and the opportunity to work with a prestigious brand in a dynamic environment.

Qualifications

• Experience in a luxury brand or in luxury service and selling.
• Retail Management experience appropriate to the role.
• Flexibility to work as required.

Responsibilities

• Provide leadership for the store, inspiring team performance.
• Drive customer satisfaction and brand loyalty.
• Ensure compliance with corporate standards and policies.

Skills

Service Focused

Commercially Aware

Developing Talent

Driving Excellence

Digital Awareness

Job description

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General Manager

Department: RETAIL OFFLINE

Location: CA

INTRODUCTION

JOB PURPOSE

• To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
• To own the employee experience, driving employee satisfaction and elevating team behaviours.
• To own the customer experience, driving customer satisfaction and increasing brand loyalty.
• To drive performance and growth, through excellent operational and commercial execution.

RESPONSIBILITIES

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
• Be on the shop floor
• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience
• Retain and develop talent
• Lead, inspire and manage a high performing, positive store team
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
• Establish a learning culture and maintain a strong connection of the store team to the Brand
• Advocate product
• Have excellent product knowledge and drive the same standard across the store team
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory
• Nurture customer relationships
• Establish and embed customer focused behaviours across the store team
• Build and cultivate long term customer relationships and lead the team to do the same
• Drive store performance and productivity
• Build and maintain familiarity with the local external environment; customers, competitors and talent
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Drive operational excellence across all areas of the store
• Ensure compliance with all corporate standards, policies and initiatives
• Health and Safety
• Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed

PERSONAL PROFILE

Demonstrated alignment with the Burberry Store Management behaviours:

• Service Focused
• Leading to Inspire
• Commercially Aware
• Developing Talent
• Driving Excellence
• A passion for and interest in fashion, and a luxury ethos.
• A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites.
• Awareness of local employment and retail legislation.
• Flexible to work as required to meet store needs.
• Experience in a luxury brand or in a luxury service and selling environment.
• Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.

MEASURES OF SUCCESS

• Performance against the Burberry Store Management behaviours
• Burberry Experience & Data Capture scores

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

• Expected base salary for the role will generally be between $120,000.00 and $130,000.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

• This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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