General Manager

Socket.dev; Town of Saint Andrews; On-site; CAD 110,000 - 150,000; Full time

Job summary

InnVest Hotels is seeking a General Manager to lead all hotel operations and drive guest satisfaction at a property in Town of Saint Andrews, NB. You will oversee guest relations, front desk, sales, F&B, maintenance, and all departments to maximize profitability.

The role requires strong leadership, budgeting, and revenue-management skills, with a focus on brand standards, safety, and community involvement. You will coach and develop staff while delivering superior guest experiences.

Qualifications

• Minimum 5 years of hospitality managerial experience, preferably within a full-service hotel environment.
• Proven leadership, entrepreneurial, and decision-making skills.
• Experience overseeing Food and Beverage operations, including budgeting, service standards, staffing, cost control, and guest satisfaction.
• Ability to interact and coach all levels of management & staff in a professional manner.
• Experience in staff management: recruitment, training & motivation.
• Background in the development & execution of business, marketing & sales plans & operating budgets.
• Proven track record in revenue management, exceeding market share and sales targets.
• Above-average proficiency/familiarity with computerized systems.
• Ability to work within deadlines.
• Familiarity with accounting principles.
• Strong financial planning, revenue management, and organizational skills.
• Excellent time management, computational and analytical abilities, and keen attention to detail and accuracy.
• Candidate must possess the skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues.
• Must be a results-oriented, hands-on leader with high ethics, personal accountability, and a proven track record of being an exceptional communicator, coach, and mentor to ensure high performance and superior customer service delivery.

Responsibilities

• Manage all aspects of the business and overall financial success of the property.
• Forecast, budget, yield and revenue management.
• Oversee front desk, guest relations, sales, housekeeping, maintenance, food and beverage, and quality standards.
• Collaborate with leadership to develop menus, promotions, and maintain brand standards.
• Lead all departments and employees; oversee day-to-day operations.
• Represent the hotel in industry associations and community involvement.
• Create an environment that ensures 100% guest satisfaction.
• Ensure systems and controls produce accurate monthly financial reports and monitor variances.

Skills

Hospitality leadership

Revenue management

Team coaching

Budgeting

Strategic planning

Sales & marketing

Food and beverage operations

Performance management

Data analysis

Communication

Tools

Accounting systems

Job description

THE COMPANY:

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of over 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Victoria, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit https://innvesthotels.com/

ACTIVITIES:

The General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations including: guest relations, front desk, sales, housekeeping, maintenance, food and beverage, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders. The General manager will Direct and coordinate activities of the hotel to obtain efficiency and maximize profits by performing duties personally or through direct reports.

ACTIVITIES:

The duties and responsibilities of the General Manager include, but are not limited to the following:

• To manage all aspects of the business.
• Overall responsibility for the financial success of the property, including budgeting, forecasting, yield, and revenue management. Develop, prepare, execute and achieve financial goals.
• Manage all sources of revenue. Maintain fair market share. The focus would be on maintaining established cost and quality standards, maximizing profits, developing and retaining employees, and exceeding guest expectations.

• Responsible for the development and execution of business plans, including sales & marketing plans.
• Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at a better-than-market yield ratio.
• Oversee all aspects of Food and Beverage operations, including restaurants, bars, catering, banquets, and in-room dining. Ensure service excellence, efficient cost controls, quality assurance, and adherence to health and safety standards.
• Collaborate with the Executive Chef and F&B leaders to develop menus, plan promotions, and maintain brand standards.

• Leadership and management of all departments and employees. Oversee day-to-day operations. Control purchases and inventories.
• Represent the hotel in the appropriate hotel, tourism, and business associations. Responsible for strong community involvement.
• Create an environment that ensures 100% Guest Satisfaction.
• Communicate, promote, implement and maintain all Brand and management group policies, procedures and standards throughout the hotel to both employees and guests.
• Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports that clearly explain operational effectiveness, trends, and variances, and be aware at all times of where the hotel stands against budget.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action when required.
• Recruit, supervise, coach, discipline, and evaluate direct reports.
• Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, and compliance with brand and legislative standards.
• Any other tasks pertaining to this position as required or assigned.

COMPETENCIES WE ARE SEEKING:

• Minimum 5 years of hospitality managerial experience, preferably within a full-service hotel environment.
• Proven leadership, entrepreneurial, and decision-making skills.
• Demonstrated experience overseeing Food and Beverage operations, including budgeting, service standards, staffing, cost control, and guest satisfaction.
• Ability to interact and coach all levels of management & staff in a professional manner.
• Experience in staff management: recruitment, training & motivation.
• Background in the development & execution of business, marketing & sales plans & operating budgets.
• Proven track record in revenue management, exceeding market share and sales targets.
• Above-average proficiency/familiarity with computerized systems.
• Ability to work within deadlines.
• Familiarity with accounting principles.
• Strong financial planning, revenue management, and organizational skills. Ability to analyze data and establish appropriate action plans.
• Excellent time management, computational and analytical abilities, and keen attention to detail and accuracy.
• Candidate must possess the skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues.
• Must be a results-oriented, hands-on leader with high ethics, personal accountability, and a proven track record of being an exceptional communicator, coach, and mentor to ensure high performance and superior customer service delivery.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.