Assistant General Manager

InnVest Hotels; Ottawa; On-site; CAD 50,000 - 55,000; Full time

Job summary

InnVest Hotels in Ottawa seeks an Assistant General Manager to oversee Front Office operations while supporting the General Manager across departments. The role emphasizes guest satisfaction, staff leadership, and adherence to brand standards.

The position leads scheduling, training, and performance management, with involvement in revenue management, budgeting, and cross-department collaboration to ensure smooth, profitable hotel operations.

Qualifications

• 3–5 years of progressive hotel operations experience, ideally within a branded hotel environment.
• Currently working as a Front Office Manager or in a Rooms Division role and ready for the next step.
• Strong front office, rooms and guest service experience, with the ability to handle escalations and support day-to-day hotel operations.
• Experience with scheduling, payroll, training, coaching and performance management.
• Some exposure to hotel financials, including budgets, forecasting, labour and expense management.
• Understanding of hotel KPIs, including occupancy, ADR, RevPAR and guest satisfaction.
• Ability to take charge of the hotel in the GM's absence and work across departments as required.
• Strong leadership skills with the potential and desire to develop into a GM role in the future.
• Experience in the supervision of personnel: recruitment, training and motivation
• Background in the development and execution of business, marketing and sales plans and operating budgets
• Proficient / familiarity with computerized systems
• Ability to work within deadlines
• Familiarity with accounting principles
• Familiarity with hotel operations an asset

Responsibilities

• Lead and train all departments, with responsibility for Front Office Operations.
• Be an active member of the front desk team, performing guest service and night audit as scheduled.
• Implement and maintain all company policies and procedures.
• Ensure 100% guest satisfaction and meet Revenue Management goals.
• Develop, prepare, execute and achieve financial goals.
• Hire, train, coach staff to build a productive, efficient team.
• Oversee day-to-day operations and sales activities.
• Represent management to guests, employees and community members.
• Ensure housekeeping and maintenance of facilities for safety and appearance.
• Maximize hotel sales by understanding position vs. competition and executing plans.
• Produce accurate reports and follow safety regulations.

Skills

Front Office Leadership

Guest Service Excellence

Team Management

Scheduling & Payroll

Budgeting & Cost Control

Communication Skills

Computerized Systems

Tools

Hotel PMS

Job description

• Pay or shift range: $50,000 CAD to $55,000 CAD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

THE ROLE:

The Assistant General Manager is primarily responsible for the operations of the front office department, while supporting the General Manager in the day-to‑day operation of all departments, in times of absence and as required. Maintaining high standards of quality, guest and employee satisfaction.

ACTIVITIES:

The duties and responsibilities for the Assistant General Manager include, but are not limited to the following:

• Leadership, training and performance management of all departments with particular responsibility for the Front Office Operations.
• “Hands on” and active member of the front desk team, performing the role of guest service representative and night audit as scheduled.
• Implement and maintain all company policies and procedures.
• Ensure 100% guest satisfaction.
• To ensure Revenue Management goals are met or exceeded.
• Develop, prepare, execute and achieve financial goals.
• Hire, train, support and coach staff to create a productive, efficient team.
• Oversee and participate in day-to-day operations and sales activities.
• Representative of the management team to hotel guests, employees and members of the community.
• To ensure the proper housekeeping and maintenance of the hotel’s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards resulting in budget control.
• Increase Market Share by knowing the hotel’s position to the local competition and ensuring that plans are developed and executed to improve that position by maximizing hotel sales.
• Reports and follows procedures with regards to any injuries and accidents in the workplace, instructs staff to follow safe working practices and enforces Health and Safety regulations.
• Ensure that all appropriate systems and controls are in place to produce accurate reports.
• Implement and maintain all company policies and procedures.
• Responsible for purchasing, inventory and other controls.
• Fills in for any vacant shifts as needed and assigned by General Manager.
• Performs functions of the General Manager in his or her absence.
• Assists with bi-weekly payroll processing in absence of the General Manager.
• Assists with other duties as well as responsibilities associated with Assistant General Manager position including but not limited to the above as assigned by General Manager.

COMPETENCIES WE ARE SEEKING:

• 3–5 years of progressive hotel operations experience, ideally within a branded hotel environment.
• Currently working as a Front Office Manager or in a Rooms Division role and ready for the next step.
• Strong front office, rooms and guest service experience, with the ability to handle escalations and support day-to-day hotel operations.
• Experience with scheduling, payroll, training, coaching and performance management.
• Some exposure to hotel financials, including budgets, forecasting, labour and expense management.
• Understanding of hotel KPIs, including occupancy, ADR, RevPAR and guest satisfaction.
• Ability to take charge of the hotel in the GM's absence and work across departments as required.
• Strong leadership skills with the potential and desire to develop into a GM role in the future.
• Experience in the supervision of personnel: recruitment, training and motivation
• Background in the development and execution of business, marketing and sales plans and operating budgets
• Proficient / familiarity with computerized systems
• Ability to work within deadlines
• Familiarity with accounting principles
• Familiarity with hotel operations an asset
• Will be required to work a variety of days, evenings, weekends, and holidays

A reasonable estimate of the current range is $50,000 to $55,000 (salary + performance-based bonus for eligible positions). The pay range for this position takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

InnVest Hotels is an inclusive employer. People with disabilities are encouraged to apply, and accommodations are available upon request throughout the hiring process. InnVest is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. However, only applicants selected for an interview will be contacted.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

: Works well as a member of a group

Leader

: Inspires teammates to follow them

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals