General Manager

Fitzii; Sherwood Park; On-site; CAD 90,000 - 130,000; Full time

Job summary

Pasta Pantry is seeking an experienced General Manager to lead day-to-day operations for our award‑winning Italian restaurant. You will partner with front and back‑of‑house teams to uphold standards, drive accountability and momentum, and foster a culture where people thrive.

Responsibilities include coaching supervisors, managing scheduling and costs, onboarding new staff, and collaborating with ownership on growth initiatives. Compensation will be commensurate with experience.

Qualifications

• Experience leading a two‑million‑dollar operation with measurable results.
• Strong knowledge of FOH and BOH processes and systems.
• Proven ability to coach and develop teams while maintaining engagement.
• Comfortable with weekly reporting and day‑to‑day autonomy from ownership.

Responsibilities

• Lead the day-to-day operations of Front and Back of House.
• Reinforce operational standards, systems and expectations each shift.
• Coach, mentor and develop supervisors and team members.
• Build accountability within the leadership team through regular communication and performance management.
• Support hiring, onboarding and development of new team members.
• Monitor labour, scheduling and prime costs while maintaining guest experiences.
• Collaborate with ownership on operational improvements and growth initiatives.
• Foster collaboration between FOH and BOH for a unified team.

Skills

FOH & BOH operations

Budgeting & P&L management

Leadership & team development

Catering operations experience

Operational reliability under pressure

Job description

General Manager

Type: Full-time

Description:

About Pasta Pantry

For more than 30 years, Pasta Pantry has been more than just a restaurant. We're a fresh Italian restaurant, catering business, community partner, and a place where people build careers, not just jobs. We believe exceptional hospitality starts with exceptional people. Our culture is built on accountability, teamwork, continuous improvement, and leading by example. We value leaders who work alongside their teams, earn respect through action and create environments where people thrive.

About the Role

We are looking for an experienced General Manager who shares our values and passion. This is not a traditional restaurant management position. We're looking for an operational leader who can bring consistency, accountability and momentum to our day-to-day operations while supporting both our front and back-of-house teams.

The successful candidate will be someone who naturally galvanizes those around them, earning trust through action, leading from the floor and creating an environment where standards are consistently achieved.

What You’ll Do

• Lead the day-to-day operations of both Front and Back of House.
• Create consistency by reinforcing operational standards, systems and expectations every shift.
• Coach, mentor and develop supervisors and team members through hands‑on leadership.
• Build accountability across the leadership team through regular communication, follow-up and performance management.
• Support hiring, onboarding and development of new team members.
• Monitor labour, scheduling and prime costs while maintaining exceptional guest experiences.
• Work closely with ownership to identify operational improvements and support future growth initiatives.
• Foster strong collaboration between FOH and BOH to ensure a unified team.

Who You Are

You're the type of leader who naturally earns respect through your actions. You don't stand back and direct the team, you work alongside them, especially when things get busy. You remain calm under pressure, communicate clearly, and know how to lead a team around a common purpose, even during challenging moments. You believe leadership is about influence rather than authority.

Skills and Abilities

• Progressive restaurant leadership experience with proven ability to plan, manage and execute a two million dollar plus operation.
• Strong operational knowledge across both FOH and BOH.
• Proven ability to lead , coach and develop teams while effectively holding long‑tenured employees accountable and maintaining high levels of engagement and morale.
• Comfortable working with ownership that values structured weekly reporting while providing autonomy in day‑to‑day operations.
• Strong expertise in budgeting and profit and loss (P&L) management, with a proven ability to control costs while delivering exceptional customer experiences.
• The ability to adapt, prioritize and make sound decisions in a fast‑paced environment.
• Experience managing catering operations considered a strong asset.

What Will Set You Apart

While experience is important, we're equally focused on finding the right leadership style and cultural fit. The ideal candidate will:

• Lead with humility, accountability and integrity.
• Build trust through consistency and follow‑through.
• Be a natural team builder who motivates rather than manages.
• Be comfortable working within a diverse, multicultural team.
• Value continuous improvement and embrace feedback.
• Bring a growth mindset and an interest in helping Pasta Pantry continue to evolve.
• Familiarity with the Working Genius framework, is considered an asset

Why Join Pasta Pantry?

This is an opportunity to join an established, family‑owned business with over 30 years of history and an exciting future. You'll have the opportunity to make a meaningful impact on the business, develop people, strengthen culture and help shape the future of a growing organization with exciting long‑term opportunities.

Compensation will be commensurate with experience.

Pasta Pantry is an equal opportunity employer and encourages applications from individuals representing diverse backgrounds and experiences. We are committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will collaborate with you to meet your needs.