Training General Manager Ottawa

Blue Shock Recruitment Solutions; Ottawa; On-site; CAD 70,000 - 95,000; Full time

Job summary

Blue Shock Recruitment Solutions is seeking an experienced General Manager-ready candidate for Ottawa, Canada, to lead a full-service restaurant and drive hospitality excellence. The role focuses on culture, service standards, and financial performance, with gradual progression to GM within 12 months.

Key responsibilities include recruiting and developing leaders, managing costs and profitability, and delivering strong guest experiences across Canada and the USA opportunities.

Qualifications

• 3+ years leadership in a full-service restaurant or bar.
• Proven ability to motivate and develop people.
• Energetic, positive and great communication skills.

Responsibilities

• Create and sustain a restaurant culture that drives hospitality excellence and financial performance.
• Oversee recruitment, training and coaching of managers and future leaders.
• Monitor costs, expenses, sales and profits within set guidelines.
• Conduct regular restaurant audits and address guest feedback promptly.
• Lead weekly reporting on financial results and variances to the GM team.

Job description

Job Summary

We are looking for strong restaurant Managers in Ottawa who will be General Manager ready in 12 months.

Key Responsibilities

• Responsible for creating and enhancing a restaurant culture that drives excellence in every aspect of hospitality success including top line revenues, excellent service standards, high quality product from the culinary and bar teams, dynamic culture, strong morale, and superior profit management to achieve financial goals
• Monitors, directs and coordinates effective cleanliness and organization of the environment effort throughout the operation
• Establishes, directs and reviews beverage procedures to ensure adequate accountability, quality, presentation and service performance
• Operates within established guidelines regarding costs, expenses, sales and profits
• All managers are directly overseeing the recruitment, training, development and mentoring of current leader potentials and existing managers
• Direct involvement in and follow up with, all performance management of all managers on the team and staff; (working in conjunction with the GM)
• Conducts frequent audits of your restaurant to ensure excellence in all areas
• Handles or assists with any guest related complaints and/or comments as well as coordinates the proper follow up
• Oversees the development of the front‑line crew to ensure training and guidance.
• Part of the weekly reporting required for delivering and analyzing the financial results of the restaurant on a regular basis as a management team. Reviews any significant variances from the budgeted figures
• Monitors the expenses of the restaurant as a group to ensure that effective cost‑containment practices and systems are in place
• Evaluates training procedures/results to assure that all employees are contributing to a high level of guest satisfaction and will partake in any training of front‑line teams given to them from the GM training
• Management, teaching and coaching of our business success foundation
• Champion's recognition and motivation efforts throughout to meet our goal of being the employer of choice
• Key contributor to long term planning and brand positioning
• Maximize guest experience and sales growth
• Develop and maintain positive relationships

Key Requirements

• 3+ years Leadership experience in a full‑service restaurant or bar
• Proven leadership skills: desire to develop and motivate the people around you to always be their best
• Energetic and positive
• Strong patience and communication skills
• Drive for continuous improvement
• Committed to being inclusive and embracing diversity
• Experience in leadership development an asset

Opportunities

• Gain valuable leadership skills and experience
• Grow your career in our rapidly expanding company
• Cultivate your own development by working with senior leaders
• Attend leadership development seminars and conferences
• Learn about opportunities for taking part in new restaurant opens across Canada and the USA