General Manager

Boston Pizza International, Inc. (Calgary); Surrey; On-site; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Flexible scheduling

Fun, supportive team

Opportunities to grow

Training, mentorship, and leadership

Boston Pizza Scholarship Program

Reward and recognition programs

Community involvement

Respectful culture

Job summary

Boston Pizza in Surrey is seeking a General Manager to lead both Front of House and Heart of House operations, ensuring a cohesive team and outstanding guest experiences. You will coach staff, manage budgets, and foster a positive, collaborative work environment.

The role emphasizes leadership development, relationship-building, and a passion for growth within the restaurant and community. A strong focus on hospitality standards and team success is essential.

Qualifications

• Leadership and people development
• Excellent communication and relationship-building skills
• Strong organizational and time-management abilities
• Budget awareness and business-minded leadership
• Community engagement and local marketing know-how

Responsibilities

• Lead Front of House and Heart of House operations to run a cohesive unit
• Coach and develop team members to reach their potential
• Drive guest experiences and maintain high service standards
• Manage budgets and daily restaurant operations to meet goals
• Develop relationships with Guests, team members, and the local community

Job description

General Manager

Lead the team. Grow the business. Make Boston Pizza a place people love to work.

At Boston Pizza, we believe a great restaurant starts with a great team. Our General Managers are the heart of the operation, bringing people together, creating memorable Guest experiences, and making sure every shift runs smoothly.

If you’re a natural leader who loves developing people, building relationships, and seeing a team succeed, this could be the opportunity you’ve been looking for.

We’re looking for someone who can lead with confidence, bring positive energy to the restaurant, and create an environment where people feel supported, valued, and excited to come to work.

What Makes a Great General Manager at BP?

A Leader People Want to Follow
You lead by example, communicate clearly, and create a team environment where everyone feels respected and supported.

A Coach, Not Just a Boss
You love developing and motivating your team members. You recognize star performers, celebrate their successes, and help everyone reach their potential.

A Guest Experience Champion
You understand that our Guests and team members are our most important people. You make sure every Boston Pizza experience is a great one, from start to finish.

A Business-Minded Leader
You take pride in achieving goals, managing budgets, and keeping the restaurant running smoothly. You know that a successful business starts with a strong team.

A Community Connector
You enjoy building relationships and finding ways to bring Guests through the door. You help develop and implement marketing, advertising, public, and community relations programs that make Boston Pizza a place people want to visit.

Calm, Organized, and Ready for Anything
You can handle a busy restaurant, solve problems, and keep your team focused while maintaining a fun and safe work environment.

Why You’ll Love Working at BP

• Flexible scheduling that fits your lifestyle and supports a healthy work-life balance.
• A fun, supportive team where you can be yourself and make a real difference.
• Opportunities to grow within the restaurant or at Boston Pizza Head Office.
• Training, mentorship, and leadership opportunities to help you build your future.
• Boston Pizza Scholarship Program * to support your educational goals.
• Reward and recognition programs that celebrate your hard work and contributions.
• A chance to give back and make a difference in your local community.
• A respectful culture and work environment where your feedback matters.

Come for the opportunity. Stay for the people. Grow with us.

If you’re looking for a place where you can lead, make a difference, and feel proud of the team you build, Boston Pizza could be the perfect fit.

Join us and help make every shift a great one.

What does a successful General Manager look like?

• They are the leader of the restaurant overseeing both Front of House and Heart of House operations, ensuring both work together as one.
• Leads by example and works alongside their team members
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the “Foundations of Hospitality”, 'Heart of Hospitality,' Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges and is continuously coaching the team on ways to progress
• Maintains composure and thrives in a fast pace environment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments

Pay Range: $60000.00 - $100000.00 CAD Annually

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!