General Manager

Boyd Autobody & Glass; Red Deer; On-site; CAD 85,000 - 95,000; Full time

Job summary

An established industry player is seeking a General Manager to lead their Collision Center in Red Deer. This role is pivotal in delivering exceptional customer experiences while overseeing daily operations and maintaining high-quality standards. The ideal candidate will have proven leadership experience in a collision repair environment and a strong focus on client satisfaction. You will be responsible for managing budgets, coaching team members, and ensuring compliance with safety standards. Join a supportive team that values your contributions and empowers you to control your future in a dynamic work environment.

Qualifications

• Proven leadership experience in a collision repair environment.
• Post-secondary education or equivalent is required.

Responsibilities

• Ensure execution of the WOW plan and manage the operating budget.
• Lead and manage repair facility personnel and conduct performance reviews.
• Monitor shop equipment maintenance and ensure safety compliance.

Skills

Attention to detail

Client experience management

Clear communication

Motivational coaching

Education

Post-Secondary Education or equivalent

Job description

Red Deer, Alberta

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

1. Ensure consistent execution of WOW (Wow Operating Way) plan.
2. Prepare and manage the annual and monthly operating budget of the collision center.
3. Forecast, target and track monthly sales, profit and expense objectives.
4. Deliver formal annual performance reviews and informal monthly performance reviews.
5. Monitor and maintain all A/P and A/R relating to the Collision Center.
6. Maintain a clean and organized repair facility at all times.
7. Monitor all maintenance required for all shop equipment, including the paint booth.
8. Provide training for all staff as necessary.
9. Ensure all staff wear proper safety gear and adhere to dress code.
10. Open and close the facility daily as per established procedures.
11. Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
12. Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
13. Lead and manage all repair facility personnel.
14. Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
15. Attend training, information sessions and workshops recommended by Senior Leadership Team.
16. Store CSI performance review and follow up within 24 hours.
    
    

Education And/or Experience Required

1. Post-Secondary Education or equivalent.
2. Proven leadership experience in a collision repair environment or similar role.
   
   

Required Skills/Abilities

1. Attention to detail and a high degree of accuracy.
2. Ability to consistently demonstrate a successful client experience.
3. Communicate clearly both verbally and in writing.
4. Ability to motivate others utilizing effective coaching tools and management skills.
   
   

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Salary

Compensation Details:

$85,000 - $95,000 per year