General Manager

Chipotle Mexican Grill group; London; On-site; CAD 45,000 - 65,000; Full time

Job summary

Chipotle Mexican Grill is seeking a dedicated restaurant manager in London, Ontario, to lead day-to-day operations. The ideal candidate will foster teamwork and train staff while ensuring excellent customer service. This role emphasizes strong decision-making, effective communication, and operational excellence.

Qualifications

• Possess exceptional customer service skills.
• Ability to adapt and succeed in a fast paced environment.
• Previous restaurant management experience required.

Responsibilities

• Leading the restaurant team in successful day-to-day operations.
• Properly training and developing Crew and Managers.
• Writing schedules that meet the needs of the business.

Skills

Customer service

Team leadership

Decision making

Coaching

Education

A.A. or B.A./B.S in a related field

Tools

Microsoft Office Suite

Job description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

Responsibilities

In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:

• Leading the restaurant team in successful day-to-day operations - by example and by being a role model of the standards and behaviors consistent with Chipotle’s values and culture
• Properly training and developing Crew, Hourly Managers, and Apprentices through quality orientations, development discussions, performance evaluations, and recognition so that they are prepared for additional career opportunities
• Coaching and counseling employees on a timely basis
• Making decisions on promotions and terminations of employees, and taking the appropriate action
• Identifying talent, interviewing, and hiring new Crew
• Demonstrating the management style that is reflective of Chipotle's values and culture
• Fostering an environment of teamwork
• Successfully communicating company changes/focus to the team
• Ensuring that employees are paid properly and receive appropriate benefits
• Writing schedules that meet the needs of the business so that a great customer experience is delivered while maintaining financial responsibility
• Building sales and managing the restaurant budget
• Compiling, preparing, and maintaining P&L statements, budgets, and cost controls with regard to food, beverage, and labor goals
• Implementing and practicing proper payroll procedures
• Performing required administrative duties on time, including processing required paperwork
• Ensuring that safety and security standards are emphasized and adhered to, and that employees are trained in appropriate responses to unsafe situations

The ideal candidate will:

• Be able to develop positive working relationships with all restaurant personnel
• Speak clearly and listen attentively to guests and employees
• Possess exceptional customer service skills
• Have the ability to speak, write, read, and understand the primary language(s) of the work location
• Have the ability to adapt and succeed in a fast paced environment
• Have previous restaurant management experience
• Have experience as a Chipotle Apprentice
• Have applied experience handling OSHA, EEOC, and health department matters
• Have an A.A. or B.A./B.S in a related field
• Have knowledge of and the ability to use a PC and Microsoft Office Suite

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Chipotle has policies and procedures in place to accommodate persons with disabilities or who otherwise require accommodation in accordance with applicable human rights legislation. Please notify Chipotle should you require an accommodation. Please contact [e-mail] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests