General Manager

Sodexo Live!; Hamilton; On-site; CAD 100,000 - 120,000; Full time

Job summary

Sodexo Live! is seeking a General Manager for Tim Hortons Field in Hamilton, Ontario. This role focuses on overseeing all food and beverage operations, ensuring exceptional service and compliance with standards. The ideal candidate will have extensive leadership experience, financial acumen, and a strong background in contract management.

Benefits

Annual Incentive program of up to 15% of salary

100% company paid health and dental benefits

Company-matched pension contributions

Tuition reimbursement for professional development

Free Employee meals provided

Qualifications

• Minimum of 5 years of senior leadership experience in food and beverage.
• Demonstrated past P&L responsibility of at least $7M (CAD).
• Experience managing a diverse, contract-managed environment.

Responsibilities

• Manage all food and beverage operations at Tim Hortons Field.
• Ensure compliance with quality, service, safety, and regulatory standards.
• Oversee procurement, production, and service of food and refreshments.

Skills

Leadership

Financial Acumen

Communication

Problem Solving

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Join to apply for the General Manager role at Sodexo Live!

Job Listing : General Manager

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Location : We are seeking an experienced General Manager for Tim Hortons Field in Hamilton, Ontario. Tim Hortons Field is the home of the Hamilton TiCats (CFL) and the Hamilton Forge FC (Canadian Premier League Soccer) + concerts / live events.

The General Manager is charged with general oversight and leadership of all food and beverage operations. They serve as the linchpin for communications, support and resource allocation to optimize unit profitability and meet the day-to-day operating budget.

The General Manager will provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized, and expenses are effectively controlled. The General Manager's highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation, and regulatory compliance are adhered to.

The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation, and reporting.

The General Manager will establish daily priorities and will direct the ongoing activities of department heads in key functional areas such as administration, culinary production, hospitality, warehousing, sales, accounting and cash management to ensure that operations run smoothly, efficiently and in accordance with client / partner specifications.

• Oversees the procurement, production, preparation, service and sale of food and refreshments for all outlets within assigned units.
• Communicates and promotes Sodexo Live!'s culture and values; Provides hands-on leadership and direction to department heads and staff.
• Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.
• Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.
• Participates in the recruitment, selection and training processes as needed for assigned unit.
• Identifies and responds to client and customer feedback and assists in escalated situations as necessary.

Qualifications / Skills

• Bachelor's degree and / or appropriate combination of education and experience to support on-the-job effectiveness.
• A minimum of 5 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment, to include successful management of a large staff and focus on exceptional client and customer service.
• Experience managing contact food & beverage with a mix of experience leading suites / catering and concessions / retail will be considered an asset.
• Demonstrated financial acumen with past P&L responsibility of at least $7M (CAD).
• Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
• Technologically savvy, with high proficiency in all Microsoft Office programs.
• Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
• Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
• Self-starter who can work independently and on several tasks / projects simultaneously, and who can contribute to functional areas of the business outside of retail operations.
• Ability to communicate effectively both orally and in writing.
• Initiative in identifying and resolving problems timely and effectively.

Other Requirements

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly quartered environment.

Great news! You will receive :

• Compensation package (dependent on experience) of :
• Annual Salary Range : $100,000-$120,000
• Annual Incentive program of up to 15% of annual salary
• Company provided cell phone, credit card for travel expenses
• 100% company paid health and dental benefits (after wait period).
• Company-matched pension contributions.
• Opportunities for skills development and career progression.
• Tuition reimbursement for professional and industry related development.
• Free Employee meals provided.

Hours may be extended on occasion. Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, ancestry, place of origin, political belief, religion, marital status, family status, disability, sex, sexual orientation, gender identity or expression, age or any other applicable Provincially protected status.