General Manager

Bowlero; Eastern Ontario; On-site; CAD 75,000 - 80,000; Full time

Job summary

An established entertainment platform is seeking a dynamic General Manager to lead a vibrant center filled with bowling, arcade games, and delicious food. In this role, you will oversee all operations, from financial planning to team training, ensuring exceptional guest experiences while fostering a positive team environment. This is not just a job; it's an opportunity to create memorable moments for guests and staff alike. If you thrive in fast-paced settings and have a passion for service, this role is perfect for you!

Benefits

Healthcare Benefits

Performance-Based Incentives

Qualifications

• 5+ years of management experience in full-service operations.
• Strong analytical skills and knowledge of business math.

Responsibilities

• Oversee daily operations, manage staff, and drive revenue.
• Ensure guest satisfaction and resolve complaints effectively.

Skills

Management Experience

Customer Service Skills

Analytical Skills

Communication Skills

Knowledge of POS Systems

Education

Bachelor’s Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our General Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The General Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time.

Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical job (spoiler alert: it’s way better).

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as a General Manager

1. Generate & Monitor Center Revenue
   Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals, including driving food & beverage sales. Review and control labor costs and other expenses.
2. Be an Operational Pro
   Manage the day-to-day operations of your center, including scheduling, planning, organizing, and effective communication with your team.
3. Train Your Team
   Supervise and direct regular training for all staff members to ensure proficiency in guest service, food & beverage operations, loss prevention, and company standards; supervise direct reports such as Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
4. Review Center Performance
   Manage multiple departments efficiently, conduct regular management meetings, review profit & loss statements weekly/monthly, and adjust strategies accordingly.
5. Rally the Troops
   Maintain high morale within your team and address HR or loss prevention issues as they arise.
6. Make Guests Priority #1
   Achieve guest service goals, resolve customer complaints effectively, and ensure complete guest satisfaction.
7. Drive Food & Beverage Sales
   Oversee and expand your center’s Food & Beverage program, ensuring quality standards and guest satisfaction; provide ongoing training to foster a sales-driven culture.
8. Remain Flexible
   Work varying shifts, including weekends, holidays, and extended hours as needed.

Who You Are

You are a customer service professional experienced in fast-paced environments, accountable for your performance and that of your team, and a strong team player. You excel at problem-solving and troubleshooting, with at least a few years of full-service restaurant management experience.

Desired Skills

• 5+ Years of Management Experience in full-service kitchen, bar, restaurant, or food service operations
• Bachelor’s Degree
• Basic business math, accounting, and strong analytical skills
• Strong team player and people developer
• Exceptional customer service skills
• Knowledge of POS systems
• Solid communication skills

Work Environment & Physical Demands

Typical entertainment environment requiring walking, bending, standing for periods, and lifting objects with some assistance.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading entertainment platform with over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment centers. We also own the Professional Bowlers Association. For more information, visit ir.luckystrikeent.com.

The salary range for this position is $75,000 to $80,000. Lucky Strike offers performance-based incentives and a comprehensive benefits package, including healthcare. More details are available at www.bowlerocorp.com/careers/benefits.