General Manager

Maison Aqua Spa; Dollard-des-Ormeaux; On-site; CAD 90,000 - 120,000; Full time

Job summary

Maison Aqua Spa and Nuance Medi Spa seek an experienced General Manager to oversee day-to-day operations across both properties. You will lead multiple teams, ensure exceptional guest experiences, and maintain high standards of service.

The role requires hands-on leadership, budget awareness, and collaboration with owners to implement company goals. This is a field-facing role, not an office-only position, with visibility across all departments.

Qualifications

• Requires strong understanding of spa, wellness, hospitality, or luxury service operations.
• Proven leadership, organizational, communication, and problem-solving skills.
• Hands-on, visible management style with ability to work across teams.

Responsibilities

• Oversee daily operations of Maison Aqua Spa and Nuance Medi Spa.
• Ensure locations are staffed, organized, maintained, and efficient.
• Establish and enforce procedures, policies, and standards.
• Monitor operations and drive improvement; coordinate with departments.

Job description

General Manager

Maison Aqua Spa & Nuance Medi Spa:

Position: General Manager

Locations: Maison Aqua Spa & Nuance Medi Spa

Employment Type: Full-Time

Reports To: Owners / Management

Position Overview:

Maison Aqua Spa and Nuance Medi Spa are seeking an experienced, motivated, and hands-on General Manager to oversee the day-to-day operations of both properties.

The General Manager will play a key leadership role in ensuring that both businesses operate efficiently, profitably, and to the highest standards of service. This position requires a strong understanding of spa, wellness, hospitality, or luxury service operations, combined with exceptional leadership, organizational, communication, and problem-solving skills.

The ideal candidate is a confident leader who can manage people, operations, budgets, guest experience, and business performance while working closely with the owners to implement company goals and initiatives.

This is not a traditional office-based management position. The General Manager is expected to be visible and present throughout the operations, actively supporting teams, resolving issues, maintaining standards, and ensuring that both Maison Aqua Spa and Nuance Medi Spa consistently deliver an exceptional client experience.

Key Responsibilities:

Operations Management:

• Oversee the daily operations of Maison Aqua Spa and Nuance Medi Spa.
• Ensure both locations are properly staffed, organized, maintained, and operating efficiently.
• Establish and maintain operational procedures, policies, and standards.
• Monitor daily operations and identify areas requiring improvement.
• Ensure all departments are communicating effectively and working together.
• Resolve operational issues quickly and professionally.
• Ensure all facilities, treatment rooms, relaxation areas, reception areas, and common areas meet company standards.
• Monitor opening and closing procedures and ensure operational checklists are completed.
• Work closely with department leaders and supervisors to ensure smooth daily operations.
• Coordinate with suppliers, contractors, service providers, and other external partners when required.

Team Leadership & Human Resources:

• Lead, motivate, coach, and develop management and staff teams.
• Establish clear expectations for performance, professionalism, attendance, teamwork, and client service.
• Work with management to recruit, interview, onboard, and train new employees.
• Ensure employees receive appropriate training and understand company policies and procedures.
• Address employee performance issues, conflicts, attendance concerns, and workplace issues professionally and promptly.
• Conduct or coordinate performance reviews and provide ongoing feedback.
• Assist with employee scheduling, staffing levels, vacation planning, and coverage.
• Ensure appropriate staffing levels are maintained across both businesses.
• Work closely with ownership and administration regarding HR documentation, employee files, contracts, and workplace policies.
• Promote a positive, respectful, professional, and team-oriented work environment.

Client Experience & Service Standards:

• Maintain and continuously improve the client experience at both Maison Aqua Spa and Nuance Medi Spa.
• Ensure all staff consistently provide exceptional, professional, and personalized service.
• Monitor client feedback, reviews, complaints, and satisfaction levels.
• Handle escalated client concerns and complaints with professionalism and discretion.
• Identify opportunities to improve the guest journey from booking through departure.
• Ensure company standards for hospitality, cleanliness, professionalism, and service are consistently followed.
• Develop and implement strategies to increase client retention, repeat visits, referrals, and overall satisfaction.

Financial & Business Management:

• Monitor the financial performance of both businesses in collaboration with ownership and administration.
• Review sales, revenue, expenses, payroll, labour costs, and departmental performance.
• Monitor key performance indicators and identify opportunities to increase profitability.
• Work with department leaders to establish and achieve sales and performance goals.
• Monitor inventory, purchasing, and product costs.
• Help control operating expenses while maintaining high-quality service.
• Review and approve operational purchases within established company guidelines.
• Identify opportunities for additional revenue, services, memberships, packages, retail sales, and partnerships.