General Manager

Chartwell Retirement Residences; Calgary; On-site; CAD 90,000 - 140,000; Full time

Job summary

Chartwell Retirement Residences in Calgary is seeking a General Manager to lead operations and deliver outstanding resident experiences. You will supervise an interdisciplinary team, set strategic direction, and ensure service excellence across communities.

The ideal candidate has 3-5 years in a leadership role in Retirement Living or Hospitality, strong communication, decision-making and budget management, and a passion for making people’s lives better.

Qualifications

• Experience in a retirement living, hospitality, or related sector.
• 3–5 years’ experience in a leadership role.
• Very strong communication skills and the ability to interact with residents, families, community professionals and outside partners.
• Demonstrated decision‑making, problem‑solving, and budget management skills.

Responsibilities

• Lead an interdisciplinary team of Managers, Sales Consultants and front line employees.
• Build a strong team: sources, selects and onboards key talent; actively plan for succession; develop employees.
• Drive results with accountability and recognition; focus on Financial, Customer Service, Employee Engagement, and Managing Reputational Risk.
• Lead culture and engage employees to uphold service excellence and align with RESPECT values.

Job description

Job Description

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Our General Managers are accountable to:

Manage Talent:

• Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
• Build a strong team: sources, selects and onboards key talent;
• Actively plan for succession;
• Develop employees: coaches and manages performance.

Drive Results:

• Expect personal accountability
• Recognize and rewards results
• Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence:

• Lead culture;
• Engage employees.

Ensure Commitment to Service Excellence:

• Apply service standards to decision making;
• Align with our RESPECT values;
• Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

• Experience in a the Retirement Living, Hospitality, or another relevant sector;
• Minimum of 3-5 years’ experience in a leadership role;
• Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
• Demonstrated decision-making, problem-solving, and budget management skills.

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [e-mail] or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.