General Help, Tim Hortons

Compass Group Canada; Toronto; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Mental health & wellbeing resources

Learning and career opportunities

Inclusive workplace culture

Great Place to Work recognition

Job summary

Compass Group Canada is hiring for a beverage service role in Toronto, Ontario. The hourly wage starts at $18.40, with final compensation determined by skills, experience, and internal equity. Training and total rewards details will be shared during the hiring process.

Responsibilities include preparing beverages (coffee, tea, espresso), serving guests, stocking micro markets, maintaining cleanliness, and adhering to health & safety standards. AI tools may be used at stages of recruitment.

Responsibilities

• Carefully prepare beverages according to customer specifications, including coffee, tea and espresso.
• Serve guests using outstanding customer service principles.
• Maintain stock levels of micro market items (milk and cold beverages).
• Complete side duties such as replenishing condiment cart and cleaning espresso machines.
• Sanitize high touchpoint surfaces every two hours or when soiled.
• Refill coffee bean hopper and check condiment station.
• General cleaning of smallwares and display cases; rinse and sanitize.
• Maintain records of discarded or diverted items and follow FIFO/FEFO.
• Keep items stocked based on sales volume.
• Follow Optimum Service Training for exceptional customer service.
• Interact with customers to resolve complaints politely and promptly.
• Check area items for expiration weekly and remove past best before date.
• Complete fridge/freezer temperature checks and HSQA logs.
• Replenish non-alcoholic beverages and general supplies; maintain service areas.
• Collaborate with coworkers to ensure compliance with standards and procedures.
• Follow uniform and jewelry policies; health and safety policies.
• Complete 24/7 training within one month of start date and annually thereafter.

Tools

Espresso machines

Job description

The hourly wage is $18.40. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

• Carefully prepare beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
• Serve guests using principles of outstanding customer service.
• Maintains stock levels of items within the micro market, including but not limited to milk and cold beverages as required.
• Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to replenishing the condiment cart, cleaning the espresso machines, washing smallwares as required.
• Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly.
• Refill the coffee machine hopper with coffee beans.
• Checks, cleans and refills the condiment station as required.
• General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
• Maintains accurate records of discarded or diverted items, including removal of the items to P1 storage.
• Keeps items stocked based on sales volume.
• Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
• Acts with purpose and intention – uses effective time management skills.
• Interact with customers and resolve customer complaints politely and promptly.
• Checks all items within the assign area for expiration weekly and removed items that are past their best before date; always follows FIFO and FEFO procedures.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
• Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures.
• Always follow all uniform and jewelry policies.
• Must always follow all health and safety and quality assurance company policies.
• Must complete 24/7 training within one month of start date, and annually thereafter.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact [e-mail] for further information.