General Application - CT (Keyholder)

Skin Laundry; Westport; On-site; CAD 30,000 - 60,000; Full time

Job summary

A skincare provider is looking for a Keyholder to support clinic operations, provide client service, and meet sales targets. This role involves creating personalized experiences, educating clients about skincare, and enhancing business efficiency. Strong retail and customer service skills are essential, along with supervisor experience and availability for varied hours. Join us for growth, development, and a respectful work environment.

Benefits

Growth-focused training

Robust holiday policy

Mental-health initiatives

Qualifications

• Proven retail experience, preferably in skincare or aesthetics.
• Strong customer service orientation; inspiration and authenticity.
• Availability for retail hours, including weekends and special events.
• Two years in Skin Care/Aesthetics or customer service preferred.

Responsibilities

• Create curated client experiences and promote customized facials and products.
• Educate clients on skin-care protocols and celebrate successful results.
• Coordinate, schedule, and reschedule recurring and future clients.
• Enhance efficiency and accuracy across all processes.

Skills

Retail experience

Customer service orientation

Supervisory experience

Problem-solving skills

Tools

Point-of-sale software

Zenoti

Job description

Title: Keyholder (KH)

Location: Westport, CT

Compensation: $23 – $26 per hour plus commission opportunities. Range reflects experience, tenure, location and clinic volume.

Schedule / Availability: Clinic operating hours, including extended mall‑holiday hours and weekend coverage as needed.

Commute / Coverage: Reliable commute to home clinic and occasional travel to other clinics when coverage is required.

Physical Requirements & Environmental Conditions

• Work in a retail setting; walk short distances and stand for extended periods.
• Lift, carry inventory and move equipment; frequently reach, crouch, kneel, bend, twist, push, pull and lift up to 25 lbs.
• Frequent verbal communication with clients; occasional phone use.
• Operate office equipment such as phones, keyboards, computers and touch‑screen devices.
• Require normal vision including close vision, depth perception, color vision and focus adjustment.

About This Exciting Role

Support the clinic team to ensure efficient operations. Use leadership and sales skills to deliver personalized client service, meet sales targets, and promote Skin Laundry's products and services. This role offers opportunities for growth, development and entry into a long‑term career.

Qualifications

• Proven retail experience, preferably in skincare or aesthetics.
• Strong customer service orientation; inspiration and authenticity.
• Retail operations experience (cash reconciliation, opening/closing) is desirable.
• Supervisory experience coaching/mentoring to meet sales and service targets.
• Availability for retail hours, days, nights, weekends and special events.
• Experience with point‑of‑sale software; Zenoti experience a plus.

Experience and Characteristics

• Two (2) years in Skin Care/Aesthetics or customer service preferred.
• Excellent communication and problem‑solving skills.
• Calm and creating a comfortable atmosphere for clients and team.
• Attentive listener with strong detail orientation.
• Committed to client safety, able to make clinical decisions and seek help when needed.
• Goal‑oriented, self‑motivated; teaches and learns quickly.
• Respectful conflict management with clients and teammates.

Responsibilities Include

• Create curated client experiences and promote customized facials and products.
• Educate clients on skin‑care protocols and celebrate successful results.
• Champion Skin Laundry’s mission and values in all interactions.
• Coordinate, schedule, and reschedule recurring and future clients.
• Seek, obtain, and convert new clients.

Supporting Store Operations Success

• Enhance efficiency and accuracy across all processes and procedures.
• Strong communication, multitasking, and comfort with clinic systems.
• Maintain effective client retention processes.
• Analyze company reports to leverage business and share best‑practice insights.

Enhancing Skin Laundry Culture

• Partner with the clinic team to build an inclusive, enjoyable workplace.
• Respect and support individuality of all team members.
• Support the team in meeting personal and clinic goals.
• Maintain organizational relationships.

Our Commitment to You

• Growth-focused training and career development.
• Work/life harmony with robust holiday policy and mental‑health initiatives.
• Leader‑driven culture – supportive and empowering leadership rather than management.
• Safe and inclusive environment that encourages speaking up.
• No bullying, racism, or discrimination; open to all.

Equal Opportunity Employer

At Skin Laundry, we provide equal employment opportunities to all applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information, or veteran status. We seek to recruit, develop and retain a diverse candidate pool.

Accommodation Assistance

If you need a reasonable accommodation due to a disability, please contact [e-mail].