Games Manager

Gateway Casinos and Entertainment Limited; Kelowna; On-site; CAD 42,000 - 47,000; Full time

Benefits offered by this job

Full benefits package for full-time

Retirement savings plan

Exciting, supportive and fun work env

Family and friends discounts on travel

Development and training opportunities

Job summary

Gateway Casinos and Entertainment Limited in Kelowna, BC, is seeking a Games Manager for Playtime Casino. This full-time role oversees gaming floor operations, leads frontline staff, ensures compliance with gaming standards, and supports payroll and scheduling.

You will motivate and develop the team, resolve customer issues quickly, coordinate with HR for recruitment, monitor customer satisfaction, and maintain inventory and game resources.

Qualifications

• Gaming Experience is an asset, but not a requirement.
• Proficiency in computer programs such as but not limited to MS Word and Excel.
• Proven organizational skills.
• Excellent communication skills, both written and verbal and proven organizational skills.
• Excellent people management skills.
• Capacity to manage a team and take over various roles as required.

Responsibilities

• Supervises and observes pit activity, providing direction to front line employees as required.
• Ensures compliance to gaming standards/regulations and policies/procedures.
• Supervises and manages the performance of individuals through ongoing coaching, feedback and development to motivate, engage and drive a high-performing team.
• Promotes and models exceptional customer service.
• Works quickly to resolve customer complaints.
• Completes various tasks to ensure effective operations, including planning for adequate employees’ levels and managing payroll.
• Oversees staff scheduling and management.
• Collaborates with Human Resources to develop recruitment plans based on labour needs, participates in internal and external job candidate selection, including screening, conducting interviews, testing and related activities.
• Monitors and analyzes customer satisfaction scores to gain customer insight.
• Coordinates gaming floor maintenance as well as conducts card, dice and tile reconciliation.
• Manages layout inventory to ensure adequate gaming resource availability.
• Monitors game operations to ensure that house rules are followed, and laws and regulations are adhered to.

Skills

People management

Communication

Organizational skills

Team leadership

Tools

MS Word

Excel

Job description

Description

Position at Playtime Casino

Job Type: Full-Time

Job Rate: $30.58/hr - $34.40/hr

The Gateway to Your Future

Put yourself in the heart of the action in this exciting and important role. The Games Manager is a key to the effective management of the gaming floor and employees. This role provides leadership, motivation and development support to the team. Additionally, the Games Manager is flexible and supportive, stepping in to various positions as required.

We Provide

• Full benefits package for full-time employees


• Retirement savings plan


• Exciting, supportive and fun work environment


• Family and friends discounts on travel, tech, food, beverage, and fitness


• Development and training opportunities

Key Responsibilities

• Supervises and observes pit activity, providing direction to front line employees as required.


• Ensures compliance to gaming standards/regulations and policies/procedures.


• Supervises and manages the performance of individuals through ongoing coaching, feedback and development to motivate, engage and drive a high-performing team.


• Promotes and models exceptional customer service.


• Works quickly to resolve customer complaints.


• Completes various tasks to ensure effective operations, including planning for adequate employees’ levels and managing payroll.


• Oversees staff scheduling and management.


• Collaborates with Human Resources to develop recruitment plans based on labour needs, participates in internal and external job candidate selection, including screening, conducting interviews, testing and related activities.


• Monitors and analyzes customer satisfaction scores to gain customer insight.


• Coordinates gaming floor maintenance as well as conducts card, dice and tile reconciliation.


• Manages layout inventory to ensure adequate gaming resource availability.


• Monitors game operations to ensure that house rules are followed, and laws and regulations are adhered to.

What You Bring

• Gaming Experience is an asset, but not a requirement.


• Proficiency in computer programs such as but not limited to MS Word and Excel.


• Proven organizational skills.


• Excellent communication skills, both written and verbal and proven organizational skills.


• Excellent people management skills.


• Capacity to manage a team and take over various roles as required.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.