Food & Beverage Supervisor

Gateway Casinos and Entertainment Limited; Woodstock; On-site; CAD 32,000 - 41,000; Full time

Benefits offered by this job

Full benefits package for full-time

Retirement savings plan

Development and training opportunities

Discounts for family and friends

Job summary

Gateway Casinos and Entertainment Limited is seeking a dynamic Food & Beverage leader to manage front-of-house operations with a focus on guest experience and team development.

You will lead day-to-day activities, coach staff, manage schedules, and partner with Marketing to drive promotions and revenue. This full-time role requires flexible hours including nights, weekends, and holidays in a vibrant casino environment.

Qualifications

• Strong leadership and people-management skills with the ability to lead a diverse team and handle challenging employee situations.
• Excellent communication skills and ability to give constructive feedback in a professional manner.
• Proven time-management abilities to prioritize and manage multiple tasks under pressure.
• Strong customer service orientation with focus on guest experience.
• Collaborative approach to work with Marketing and other departments to support initiatives.

Responsibilities

• Lead day-to-day Food & Beverage operations with strong leadership, direction and accountability.
• Build and maintain a positive team environment while addressing performance concerns.
• Coach and develop employees, set clear expectations and ensure service standards.
• Manage staffing, scheduling, and labor deployment to support business needs.
• Recruit, onboard, train, and continuously develop Food & Beverage team members.
• Drive Food & Beverage revenue by identifying opportunities to improve sales and profitability.
• Collaborate with Marketing to implement initiatives that boost guest engagement and venue visitation.
• Develop creative food and beverage offerings to support events and promotions.
• Monitor operating costs including labor, food costs and inventory to meet budgets.
• Maintain high standards for food quality, presentation, service, and guest experience.
• Coordinate with General Manager and other departments to improve casino performance.
• Address guest feedback to identify continuous improvement opportunities.
• Ensure compliance with company policies, health and safety standards and regulatory requirements.
• Coordinate operations for special events and promotions.

Skills

Leadership

Communication

Time management

Customer service

Team building

Job description

The Gateway to Your Future

With a combination of your proactive leadership style and genuine interest in customers, you will pave the way for a highly motivated team to create the ideal dining experience!

Description

Position at Gateway Casinos

Job Type: Full-Time

Wage: $26.58/hour

The Gateway to Your Future

With a combination of your proactive leadership style and genuine interest in customers, you will pave the way for a highly motivated team to create the ideal dining experience! Use your passion for food and business to manage the front-of-house activities and ensure the best in service and quality.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

A Great Fit, if You

• Take initiative in resolving issues and can empower a team to excel
• Love building relationships, and encouraging open communication and collaboration
• Manage your time well while handling multiple tasks under pressure
• Enjoy the excitement of casino operations
• Balance the strategic with the hands-on
• Are keen on the details and like to balance people interaction with daily paperwork
• Feel most energetic at night and benefit from working flexible hours, evenings, and weekends

Key Responsibilities

• Lead the day-to-day Food & Beverage operations providing strong leadership, direction, and accountability to the team
• Build and maintain a positive, respectful, and productive team environment while effectively managing challenging employee situations and addressing performance or conduct concerns
• Coach, mentor, and develop employees while setting clear expectations and holding team members accountable for performance, service standards, and company policies
• Manage staffing levels, scheduling, labour deployment, and operational resources to effectively support business needs
• Participate in recruitment, onboarding, training, performance management, and ongoing development of Food & Beverage team members
• Take an active role in driving Food & Beverage revenue and profitability by identifying opportunities to improve sales, service, menu offerings, promotions, and overall operational performance
• Work closely with the Marketing team to develop and execute Food & Beverage initiatives that complement casino gaming promotions, drive visitation, increase guest engagement, and generate incremental revenue
• Develop creative food and beverage offerings that support gaming events, promotions, tournaments, entertainment, and other casino initiatives
• Monitor and manage key Food & Beverage operating costs, including labour, food cost, waste, and inventory, and take appropriate action to achieve budget expectations
• Contribute to menu development and ensure food and beverage offerings are aligned with guest expectations, current trends, promotional opportunities, and business objectives
• Maintain high standards for food quality, presentation, service, cleanliness and overall guest experience
• Work collaboratively with the General Manager, Marketing team, and other departments to identify opportunities to improve the overall guest experience and casino performance
• Monitor guest feedback and proactively address concerns, using feedback to identify opportunities for continuous improvement
• Ensure compliance with all company policies, procedures, Responsible Gaming requirements, health and safety standards, and applicable regulatory requirements
• Coordinate Food & Beverage operations for special events, promotions, and other casino initiatives
• Maintain current knowledge of company policies, procedures, products, promotions, and Food & Beverage best practices
• Perform other duties and responsibilities as required to support the successful operation of the casino.

What You Bring

• 1 to 2 years experience in restaurant or Food & Beverage supervision, leadership, or management , or equivalent combination of education and experience
• Strong leadership and people-management skills, with the ability to effectively lead a diverse team, manage challenging employee situations, resolve conflict, and maintain accountability
• The confident and communication skills to have difficult conversations, provide constructive feedback, and address performance or conduct issues in a professional and respectful manner
• A demonstrated ability to build trust and credibility with employees while maintaining appropriate leadership boundaries and expectations
• A collaborative approach and the ability to work effectively with Marketing and other departments to develop and execute initiatives that support gaming promotions and overall casino objectives
• A results-oriented approach with an understanding of sales, labour management, food costs, revenue generation, and overall Food & Beverage profitability
• Strong customer service skills with the ability to consistently exceed guest expectations
• Strong organizational and time-management skills, with the ability to prioritize and maange multiple operational demands in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to work effectively with employees, guests, management, and cross-functional teams
• Ability to work independently, make sound operational decisions, and take ownership of results
• Ability to obtain registration with the Alcohol and Gaming Commission of Ontario (AGCO)
• Smart Serve certification or the ability to obtain certification
• Ability to lift up to 40 pounds
• Availability to work a flexible schedule, including events, weekends, and holidays as required

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Equal Opportunity

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.