Game Facilitator (Store Associate)

Activate; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a Game Facilitator to join their expanding team in Calgary. This role is perfect for individuals who thrive in fast-paced environments and enjoy engaging with customers. You will be responsible for facilitating games, assisting with customer check-ins, and maintaining the facility. This position offers both full-time and part-time opportunities, making it ideal for those looking to balance work and personal commitments. Join a dynamic team that values energy, friendliness, and a passion for creating memorable experiences in a fun work environment!

Benefits

Competitive wage

Benefits package

Paid time off

Opportunities for advancement

Casual dress

Employee discount

Fun and dynamic work environment

On-site parking

Qualifications

• 1+ year of customer service experience preferred.
• Strong communication and time management skills are essential.

Responsibilities

• Facilitate games and ensure customers have an excellent experience.
• Handle check-in processes and customer transactions.
• Maintain cleanliness and functionality of the facility.

Skills

Customer Service

Communication Skills

Multi-tasking

Time Management

Energetic and Friendly Attitude

Job description

#Enter the Game

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion and are looking to expand our team with the addition of a Game Facilitator. Key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. We have full-time and part-time positions available at our Calgary South West store located at 13226 Macleod Trail SE, Unit 146.

The Duties and Responsibilities:

Game Facilitation

1. Be professional in thought, language, and action
2. Exemplify excellence in facilitation, giving customers a great experience
3. Brief new groups thoroughly but concisely prior to the start of their experience
4. Observe customers in the gaming area and provide an explanation, if necessary
5. Participate with customers in games if needed to ensure customers have an excellent experience
6. Monitor and be attentive to game play, giving timely aid as necessary
7. Handle any malfunctions with support of the Team Leads
8. Maintain a clean and comfortable work environment

Check-In Facilitation

1. Warmly greet customers when entering or leaving the establishment
2. Verify appointment times and explain the check-in process
3. Handle cash, debit, credit, or gift card transactions with customers
4. Issue receipts and wristbands
5. Answer customer inquiries and involve a Team Lead if the answer is not sufficient

Facility Maintenance

1. Clean facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.
2. Paint around the main facility as needed
3. Assist Team Lead in checking inventory of merchandise
4. Reset and disinfect wristbands
5. Clean and disinfect available lockers and lounge
6. Notify Team Leads immediately of game failures or malfunctions
7. Touch up equipment; glue props, and other unskilled tasks

The Qualifications:

1. 1 year of customer service experience is considered an asset
2. Must be flexible and available to work evenings, weekends, and holidays
3. Strong communication skills, multi-tasking, and time management skills
4. Must be a people person - energetic, friendly, and outgoing, with the ability to command attention in a crowd of people
5. Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

The Perks:

1. Competitive wage
2. Benefits package
3. Paid time off
4. Opportunities for advancement
5. Casual dress
6. Employee discount
7. Fun and dynamic work environment
8. On-site parking

About Activate:

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail], which is an email monitored for this purpose.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.