Gallery Sales Consultant

Stone Tile International; Toronto; On-site; CAD 45,000 - 66,000; Full time

Benefits offered by this job

Community & personal development

Flexible work schedules

Family care & support (par ental leave

Job summary

Stone Tile is seeking a Gallery Sales Consultant for our main gallery in Toronto to deliver exceptional customer service, advise on products, and drive sales in a fast-paced showroom environment.

You will build lasting customer relationships, manage orders, and collaborate with the team to maintain an inviting showroom with accurate product information and a smooth purchase process.

Qualifications

• 3+ years in customer service or sales.
• Proven ability to meet and surpass sales targets.
• Strong relationship-building and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Serve as the first contact for gallery walk-ins and calls.
• Qualify requests with leading questions and direct accordingly.
• Provide accurate product information and design recommendations.
• Maintain client relationships and develop new prospects.
• Input data in P21 and other systems; process payments and deposits.
• Support customer service and sales teams with samples and admin tasks.
• Keep gallery tidy to ensure a welcoming environment.
• Assist with order processing and documentation.
• Other duties as required.

Skills

Customer relationships

Sales targets

Communication skills

Multi-tasking

Tools

Microsoft Office

Sage Business Vision

P21 Software

Job description

Compensation: $45,000 - $66,000 (base salary + commission)

Reports To: Chief Customer & Gallery Officer

Schedule: Monday - Friday 8:30am - 5:00pm

Stone Tile is looking for a Gallery Sales Consultant for our Main Gallery in Toronto to join our dynamic team!

We are continuously looking for the best and most promising individuals to join our tightknit and unique team. We are looking for a person with a positive attitude who enjoys working in a fast-paced environment and understands how important customer service is. The successful candidate will be a proven self-starter who likes to take initiative.He/she will be skilled in developing relationships, assessing customer needs and providing advice on available products while providing unparalleled customer service from the initial greeting to the final sale.

What will you do?

• Serve as the first point of contact for the Stone Tile's main gallery customer walk-ins and call-ins.
• Answer and accurately direct customer requests by asking leading questions and prequalifying.
• Administer, verify, and communicate accurate and detailed product information to customers.
• Assist customers with design recommendations and solutions.
• Maintain relationships with existing client list; develop new clients through various industry sources.
• Input and maintain accurate information in P21, and other software as required.
• Obtain purchase orders and/or deposits in a timely manner.
• Maintain gallery for cleanliness and neatness to ensure a favorable and hospitable setting for all customers.
• Maintain appropriate and accurate records of requests for information and materials.
• Receive and update payments
• Assist clients with problems, questions and general information
• Assist Customer Service/Sales Teams with samples program/distribution
• Assist with administrative tasks as required
• Other duties as required.

What type of experience and skills do you have?

• 3+ years experience in customer service or sales in related industries
• Proven sales ability and ability to surpass sales targets.
• Ability to build and maintain lasting relationships with customers
• Ability to create a positive customer experience by understanding and meeting customer needs quickly, professionally, and accurately.
• Thrive on working in a multi-tasking environment where high attention to detail is required.
• Exceptional organizational abilities with task prioritization, use of timelines and time management techniques
• Candidates should have strong interpersonal skills and the ability to work in a fast-paced team environment.
• Competent in all Microsoft Office applications. Experience with Sage Business Vision considered an asset.
• Exhibit a strong aptitude with numbers.
• Candidates must be committed, self-motivated, and able to effectively work individually as well as part of a team.
• Excellent communication skills, both written and verbal.
• High level of enthusiasm.
• Working knowledge of Microsoft Office Suite

What is considered an asset?

• Previous experience in Stone & Slabs or surfaces industry experience considered an asset.
• Knowledge of P21 Software
• Experience and/or knowledge of interior design
• High levels of enthusiasm

Why Join Stone Tile?

Stone Tile was founded with a strong vision for high-end quality and design across the stone and tile industry. Our approach has been to provide clients with the cutting-edge in interior fashion for their designs. For thirty years, we have led the industry in providing the newest and highest quality slabs and tiles for our clients. With the goal in mind to only serve our clients with industry’s best product and services, likewise we strive to surround ourselves with the best talent to help us get there.

We believe this is possible in part due to our elite team of hand-picked employees whom we have sought to nurture and support in all their personal and professional growth. We believe well-being and success go hand-in-hand, and so we strive to set clear and achievable goals for everyone at the company.

Perks and Benefits

• Community & personal development
• Flexible work schedules
• Family care & support (parental leave)

Stone Tile is an equal opportunity employer and welcomes applications from all interested parties. Accommodations for job applicants with disabilities are available on request. To request any accommodations, please specify in your application.