Furniture Customer Experience Specialist

Q Living Furniture; Richmond; On-site; CAD 33,000 - 41,000; Full time

Benefits offered by this job

Bi-weekly spiffs/incentives

Medical and dental benefits after prob

Competitive hourly wage

Job summary

Q Living Furniture in Richmond, BC seeks a customer-focused sales associate passionate about furniture and interior design. You will help customers create beautiful spaces, building lasting relationships on the sales floor.

The role blends in-store sales with design insight, space planning, and referrals. Weekend availability is required; you will join a collaborative team and contribute to achieving sales goals.

Qualifications

• Positive, friendly personality for in-person, phone, and email interaction.
• Confident, proactive attitude on the sales floor.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Basic computer skills; experience with POS/CRM/design tools is a plus.
• Weekend availability is required.

Responsibilities

• Deliver in-store sales experiences from consultation to purchase.
• Learn our furniture collections, customization options, materials, and pricing.
• Assist customers with selection, space planning, color coordination, and design.
• Build lasting relationships through follow-up and ongoing communication.
• Generate new business via outreach, referrals, and networking.
• Exceed customer expectations with knowledgeable, personalized service.
• Resolve customer concerns quickly and professionally.
• Maintain showroom presentation and merchandising standards.
• Collaborate with the team and own sales goals.
• Complete additional duties as assigned.

Skills

Customer-focused

Go-getter attitude

Organizational skills

Communication skills

Tech-savvy

Weekend availability

Independent worker

Tools

POS systems

CRM software

Design software

Job description

At Q Living Furniture, we're looking for someone who is passionate about furniture, interior design, and creating exceptional customer experiences. This is more than a retail sales role—you'll help customers create beautiful spaces while building lasting relationships that contribute to the growth of our business.

We're looking for someone who is self-motivated, enjoys working in a fast-paced environment, and is excited to grow both personally and professionally.

Basic Requirements

• Positive, friendly personality who enjoys interacting with customers in person, over the phone, and via email.
• A confident, proactive "go-getter" attitude on the sales floor.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Basic computer skills (experience with POS systems, CRM software, or design programs is considered an asset).
• Weekend availability is required.
• Ability to thrive in a fast-paced environment.
• Self-motivated with the ability to work independently while contributing to a collaborative team.
• An eye for design, colour, scale, and room planning is considered a strong asset.
• A desire to grow the business by building long-term customer relationships, generating referrals, and creating repeat clientele.

Role Responsibilities

• Deliver exceptional in-store sales experiences from initial consultation through to purchase.
• Develop a thorough understanding of our furniture collections, customization options, materials, and pricing (comprehensive training provided).
• Assist customers with furniture selection, space planning, colour coordination, and design recommendations.
• Build lasting customer relationships through follow-up calls, emails, and ongoing communication.
• Proactively generate new business through customer outreach, referrals, and networking opportunities.
• Consistently exceed customer expectations by providing knowledgeable and personalized service.
• Resolve customer concerns quickly and professionally.
• Maintain showroom presentation and merchandising standards.
• Work collaboratively with the team while taking ownership of individual sales goals.
• Complete additional duties and responsibilities as assigned.

• 24-30 hours per week
• Saturday and Sunday availability is mandatory (non-negotiable).
• Competitive hourly wage plus:
• Bi Weekly Spiffs/Incentives
• Medical and dental benefits (Q Living pays 50%) after a 3-month probation period, provided average weekly hours are at least 20.