Fundraising Operations Coordinator

Make-A-Wish Canada; Toronto; Hybrid; CAD 48,000 - 54,000; Full time

Benefits offered by this job

Group health and dental premiums fully

RRSP matching

3 weeks annual vacation

Personal days / Wish hours

Hybrid work environment

Wellness program

Training opportunities

Job summary

Make‑A‑Wish Canada seeks a Fundraising Operations Coordinator to oversee data governance, prospect clearance, and CRM workflows supporting fundraising teams. You’ll report to the Director of Fundraising Operations and ensure the day-to-day health of our CRM with standardized processes and reporting tools.

This full-time, hybrid position offers a Canada-wide base with a salary range in the 48,000–54,000 CAD per year.

Qualifications

• 2 years in administrative, operations, or data-support roles, preferably in fundraising/nonprofit.
• Experience using CRM systems (Salesforce preferred) and MS Office tools.

Responsibilities

• Lead data quality initiatives in Salesforce, including duplicate management and audits.
• Manage national prospect clearance matrix and support fundraising teams with prospect research.
• Oversee Salesforce data reconciliation for major gifts and pledges.
• Develop Salesforce dashboards and reports translating KPIs into pipeline insights.
• Serve as operational liaison for Corporate, Philanthropy, and Community Partnerships teams.
• Manage Fundraising Operations inbox, resolve data issues and escalate policy exceptions.
• Collaborate across Fundraising teams to drive organizational goals and foster inclusion.
• Coordinate SOPs and operational projects to improve efficiency.

Skills

CRM management (Salesforce)

Excel

Data governance

Data quality

Communication

Collaboration

Education

Post-secondary education in business/administration/nonprofit management

Tools

Salesforce

Job description

"The best prescription I've ever given is a wish."

• Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make‑A‑Wish® Canada

WHAT IS YOUR BIGGEST WISH?

Wishes Are Medicine — a vital part of a child’s treatment journey that helps restore strength, hope, and resilience. For over 40 years, we’ve granted more than 40,000 wishes. Research shows that prescribed wishes can improve commitment to treatment, reduce emergency room visits by half, and deliver lasting health benefits.

Recognized as a Great Place to Work® since 2023, we’ve also been named one of the Best Workplaces™ Led by Women (2025) and one of the Top 100 Best Workplaces™ for Giving Back (2024).

Do you want to be part of an organization that is child‑focused, values employee experience and is an inspiring workplace? If so, Make‑A‑Wish Canada is for you!

WHAT’S IN IT FOR YOU?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment with a rewarding employment experience where you feel valued and inspired
• An attractive compensation package that includes group health and dental premiums fully covered by the Foundation and RRSP contribution matching.
• Annual vacation starting at three weeks and additional paid leaves such as personal days and Wish hours
• Work/life balance and flexibility, including a hybrid working environment
• Employee Wellness Program and other corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

WHERE YOU COME IN

We are looking for a Fundraising Operations Coordinator to join our team at Make‑A‑Wish Canada. In this role, you will coordinate the tactical execution of data governance, prospect clearance, and operational workflows that power our fundraising teams. Reporting to the Director of Fundraising Operations, this role owns the day-to-day health of our CRM, standardizes processes and builds functional reporting tools.

This role can be based anywhere in Canada and is a full‑time, hybrid, permanent position. The hiring range for this role is $48,000-$54,000.

What You Will Do

• Lead structural data quality initiatives within Salesforce (Non Profit Service Pack), including duplicate management, record clean-up, audits, and compliance with data governance and confidentiality policies. Ensure user inputs comply with organizational policies.
• Manage the national prospect clearance matrix to ensure requests are handled efficiently, and conduct secondary financial and philanthropic prospect research to support fundraising teams.
• Oversee Salesforce data reconciliation for major gifts, pledges, and fundraising pipelines in alignment with Finance.
• Develop Salesforce dashboards and reports that translate organizational KPIs into clear fundraising pipeline insights.
• Serve as the operational liaison for Corporate, Philanthropy, and Community Partnerships teams, troubleshooting workflows and optimizing stewardship processes.
• Manage and triage the Fundraising Operations inbox, resolving complex data issues and escalating policy exceptions as needed.
• Collaborate across Fundraising teams to advance organizational goals and foster a culture of inclusion, empathy, belonging, and One‑Team Leadership.
• Coordinate operational projects and SOP documentation to improve efficiency and consistency.
• Other duties as required.

What You Bring

• Post‑secondary education in business, administration, nonprofit management or equivalent combination of training, education and work experience.
• 2 years of experience in administrative, operations, or data-support roles, ideally within fundraising, development, or a nonprofit environment.
• Experience using CRM systems (Salesforce preferred) and Microsoft Office tools, especially Excel. Adaptability to different technologies and software is a must.
• Strong communication skills and the ability to collaborate across several teams.
• A clear Criminal Background Check will be required.

YOUR WORK ENVIRONMENT

• Hybrid work model, with 2 days in‑office per week and 3 days remote.

Physical/Mental Effort

• Working with multiple demands and changing priorities. Long periods of looking at numbers, data and reports.

Make‑A‑Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.

Our Commitment to IDEA

Make‑A‑Wish Canada is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.

Recruitment process

Once the posting closes and applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.

We would like to thank all applicants for their interest in working with us!

JOIN OUR ONLINE COMMUNITY

For more information on how you can support Make‑A‑Wish Canada or get involved please visit our website at makeawish.ca.