Coordinator, Development Services

Heart & Stroke; Toronto; Hybrid; CAD 60,000 - 68,000; Full time

Benefits offered by this job

Flexible hybrid working model

Generous PTO including holidays and a

Health, dental, and vision benefits

Life insurance

Disability benefits

Employee Assistance Program (EAP)

Defined contribution pension plan (em>

Job summary

Heart & Stroke is seeking a Coordinator, Development Services to support fundraising goals through CRM administration, data quality control, and cross-functional coordination. You will manage donor records, coordinate training, and collaborate with regional teams to ensure data accuracy and insightful reporting.

The role emphasizes prospect research, pipeline management, and the creation of donor-centered materials while supporting senior leadership and event-related cultivation activities.

Qualifications

• Post-secondary education in a related field or relevant experience in a similar role.
• 3+ years working within a major gift environment and supporting all stages of the donor lifecycle.
• Strong understanding of donor and prospect data and databases.
• Ability to manage multiple projects at once and produce high-quality work under tight deadlines while maintaining strong attention to detail.

Responsibilities

• Maintain accurate donor and prospect records and data integrity in the donor database.
• Coordinate CRM onboarding and process training activities and train staff on how to access and use resources.
• Liaises with CRM team and fundraising staff to optimize CRM usage and resolve data issues.
• Maintain and enhance standard fundraising reports, dashboards, and reporting infrastructure.

Skills

Donor data management

CRM systems

Data quality

Reporting

Project management

Stakeholder management

Microsoft Office

AI productivity tools

Education

Post-secondary education in related field

Tools

iWave

CharityCan

Grant Connect

Job description

Who We Are

At Heart & Stroke our mission is to promote health, save lives and enhance recovery. We are committed to a culture that exemplifies our core values: champion health, practice humility, embrace change, drive impact, learn and grow and be heartfelt as we work together to beat heart disease and stroke.

We believe in equity, diversity and inclusion ― it’s embedded in our values and core mission work to support all people in Canada to lead healthier lives. We are committed to applying this principle to cultivate a welcoming environment that embraces diversity among our employees. Candidates from diverse backgrounds, including but not limited to, Indigenous peoples, racialized communities, 2SLGBTQIA+ communities, women, and people living with disabilities are encouraged to apply.

To learn more about our mission, values, commitment to EDI, and the difference Heart & Stroke makes in the lives of people in Canada at every age, please visit our website.

The opportunity

Please note Heart & Stroke offers a hybrid work option. Candidates can work from anywhere in Canada.

The Coordinator, Development Services, plays a crucial role in helping to achieve the organization’s development fundraising goals and objectives through a wide range of cross-functional and administrative responsibilities that support operational and fundraising activities. This position is responsible for administering donor and prospect data management, maintaining data quality and integrity, supporting pipeline and portfolio management, reporting, championing development processes, and ensuring accurate tracking of cultivation and stewardship activity within CRM systems.

How You Will Make An Impact Every Day

Development Processes, CRM and Fundraising Support

• Maintain accurate donor and prospect records and data integrity (including adding, updating, merging and cleanup of records) in the donor database
• Acts as a central resource and primary coordinator for donor and prospect information in the database, ensuring data quality, process compliance, and adherence to development standards like promoting the adoption of best practices
• Liaises and collaborates with the CRM team, regional development teams and fundraising support staff to optimize CRM usage and resolve data related issues
• Proactively establishes and manages documentation related to CRM processes, training and data standards and trains staff on how to access and use resources
• Coordinates CRM onboarding and process training activities, develops supporting resources, and identifies ongoing training needs across development teams
• Supports the Senior Manager with data requests ensuring data integrity and accuracy, alignment with fundraising priorities, opportunities, and reporting needs
• Manages the intake and triage of work requests to ensure completeness of information, assignment of work and alignment with established development processes

Prospect Research & Reporting

• Conducts prospect identification, qualification, and research, using internal and external information sources (e.g., iWave, CharityCan, Grant Connect) to support fundraising priorities
• Completes special prospect research requests and projects to support donor development and fundraising activities
• Maintains donor and prospect records, including research summaries, ratings, relationship tracking, and other relevant information in CRM and related information management systems
• Maintains prospect pipelines and portfolio information aligned with fundraising priorities
• Prepares prospect research snapshots, prospect profiles, briefing materials, and other research products to support donor development and fundraising activities
• Maintains and enhances standard and ad hoc fundraising reports, dashboards, and reporting infrastructure to support fundraising performance monitoring, pipeline management, portfolio planning, and decision-making

Cultivation and Stewardship Events

• Coordinates donor and prospect information to support cultivation and stewardship events including pulling targeted donor lists from CRM, attendee briefings/event bios to ensure key relationship managers know who to connect with at the events
• Leads and oversees the management of events in CRM to ensure fundraising support team members are tracking cultivation events and cultivation or stewardship mailings in CRM
• Leads and ensures the seamless collection and coordination of information for prospect and donor advancement purposes and cultivation events

Who We Need

Education

• Post-secondary education in a related field or relevant experience in a similar role

Experience

• 3+ years working within a major gift environment and supporting all stages of the donor lifecycle

Skills

• Strong understanding of donor and prospect data and databases
• Ability to manage multiple projects at once and produce high-quality work under tight deadlines while maintaining strong attention to detail
• Curiosity, resourcefulness and adaptability
• Superior organizational, project management and resource management skills
• Knowledge of prospect research tools and databases such as iWave, CharityCan, Grant Connect, or similar platforms.
• Ability to work in a multi-layered, complex, results-oriented institution with multiple internal and external stakeholders.
• A professional and responsive client-service approach
• Self-motivated, with sound judgement and ethical decision-making skills
• An ingrained curiosity with an innovative streak; ability to acquire inside expertise without losing outside point of view, have new ideas and be willing to try new things
• A dedicated team work ethic
• Comfort using AI-enabled productivity tools and emerging technologies
• Mastery of various Microsoft Office applications including Excel, Word, PowerPoint, SharePoint, and Outlook.
• Appreciation and understanding of AFP, CAGP, APRA Code of Ethics, Donor Bill of Rights

What We Offer

• This role offers a hiring range of $60,000 to $68,000, aligned with our compensation framework and your professional background.
• We believe that time off is integral to the personal health and wellness of our employees. We offer a generous paid time-off package including vacation days, personal days, wellness days, and paid company-wide closure between December 25 and January 1.
• Competitive health, medical, dental and vision benefits
• Life insurance
• Disability benefits
• Employee Assistance Program (EAP)
• Defined contribution pension plan with employer matching
• Flexible hybrid working model
• Reimbursement for mobile phones and home office setup
• Opportunities for professional development

Only those candidates that qualify will be selected for an interview. Interviews may be conducted virtually or in-person. Selected candidates will be notified in advance if an in-person interview is required.

Accommodation

We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please let us know and we will do our best to address your needs.