Funding Supervisor - Automotive Finance - Hamilton, Ontario

Scotiabank; Hamilton; On-site; CAD 75,000 - 98,000; Full time

Job summary

Scotiabank is seeking a Funding Supervisor for the Automotive Finance unit in Hamilton, Ontario. The role leads the Funding Department for the Dealer Finance Centre, ensuring strategies are executed in compliance with regulations and internal policies.

The candidate will drive a customer-focused culture, coach staff, and manage performance to meet SLAs while coordinating with other Bank areas. Prior experience in automotive financing is beneficial.

Qualifications

• Excellent communication and interpersonal skills across teams and functions.
• Strong organizational skills with ability to manage multiple priorities.
• Knowledge of regulatory, AML/ATF guidelines and risk controls.

Responsibilities

• Leads and oversees Funding Department for Dealer Finance Centre (DFC) in Canada ensuring business strategies are executed in compliance with regulations.
• Ensure the team meets Service Level Agreements and effectively manages the queue.
• Provide feedback, coaching and daily huddles to improve performance and product cycle times.
• Conduct daily management reviews/audits and resolve issues; manage escalation queue within authority limits.

Skills

Leadership

Customer service

Coaching

Operations management

Regulatory compliance

Risk management

Communication

Organizational skills

Automotive financing knowledge

Knowledge of banking processes

Education

College degree preferred

Tools

Microsoft Office

Job description

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Title: Funding Supervisor - Automotive Finance - Hamilton, Ontario

Requisition ID: 275882
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees Funding Department for Dealer Finance Centre (DFC) in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides excellent customer experience by taking responsibility for and ensuring the team successfully meets Service Level Agreements by assessing and assignment of the queue.
• Identify opportunities for team members to achieve key performance indicators and product cycle times by providing relevant feedback and coaching during process observations, coaching, skill building and daily huddles.
• Complete all required daily management reviews/audits, track results and effectively resolve issues.
• Effectively manage the escalation queue within authority limit, documenting decisions, and escalating to manager when needed.
• Responding to requests for information / clarification and providing explanations and rationales for all aspects of work.
• Maintain an up to date knowledge of all business changes such that information can be relayed to team members, improving the day-day efficiency of the Centre.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills to succeed in this role?We’dlove to hear from you if you have:

• Excellent communication and interpersonal skills to deal effectively with subordinates and to liaise with other areas of the Bank;
• Excellent organizational skills;
• Ability to work in a face paced productivity environment;
• Strong knowledge of legislative, governance or regulatory rules, Anti-Money Laundering/AntiTerrorist guidelines;
• Thorough knowledge of the operational guidelines / practices in the division and how it aligns with overall Bank processes / procedures;
• Thorough proficiency in Microsoft Office;
• College or University degree preferred or minimum 2 years related experience in a position of similar responsibility;
• Knowledge of the Automotive Financing industry lines would be beneficial.

Working Conditions

• Work in a standard office-based environment; non-standard operating hours Monday – Friday 7:30am – 6:30pm Saturday 8:00am 5pm.
• Monitors and reviews reports/documentation for a significant part of the day.
• Work can be repetitious, with pressure to meet defined deadlines.
• Constant telephone interruptions

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere

Location(s): Canada : Ontario : Hamilton
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.