Supervisor

JD Sports; Quebec; Hybrid; CAD 24,000 - 32,000; Part time

Job summary

JD Sports is seeking a capable Supervisor for the Galeries de la Capitale location in Quebec City. This role sits on-site and combines supervisory duties with opportunities for growth within our junior management team.

You will support store leadership, mentor staff and help maintain high standards of customer service. The ideal candidate brings 6–12 months of retail management experience, a keen eye for detail, strong communication, and a drive to improve store performance.

Qualifications

• Retail management experience of 6–12 months.
• Willingness to receive feedback and develop.
• High urgency and attention to detail.
• Strong communication skills, verbal and written.
• Knowledge of Nike, Lacoste, Adidas, The North Face brands.

Responsibilities

• Collaborate with the junior management team to attract, engage and motivate customers into making purchases in-store by using the latest visual techniques.
• Generate business results and achieve KPI through utilizing in-store products.
• Handle customer complaints and enquiries to provide excellent levels of customer service.
• Create innovative strategies to capitalize on sales opportunities.
• Provide assistance with the maintenance of standards on the sales floor.
• Encourage and foster personal progression throughout the store.
• Managing associates within company guidelines, policies and procedures.
• Provide assistance with the induction and training of new starters.

Skills

Retail management

Open to feedback

High urgency

Detail-oriented

Team motivation

Problem solving

Multi-tasking

Brand knowledge

Communication

IT skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Department: Retail Stores
Location: Galeries de la Capitale, Quebec City
Workplace Type:On-site
Job Type:Part-time/Full-time, Permanent

THE TEAM

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

THE ROLE

Our Retail Team is looking for a Supervisor at our Galeries de la Capitale location! Looking for someone with a high sense of urgency, keen eye for detail and driven mentality. The ideal candidate would be part of the store’s Junior Management team, you will provide managerial support and help maintain as well as improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. Development opportunities within the junior management are vast as there is room to grow with the company in-store with leadership characteristics such as creativity, problem-solving, and adaptability.

Duties/Responsibilities:

• Collaborating with the junior management team to attract, engage and motivate customers into making purchases in-store by using the latest visual techniques
• Generate business results and achieve KPI through utilizing in store products
• Handling customer complaints and enquiries to provide excellent levels of customer service
• Creating innovative strategies to capitalize on sales opportunities
• Providing assistance with the maintenance of standards on the sales floor
• Encourage and foster personal progression throughout the store
• Managing associates within company guidelines, policies and procedures
• Providing assistance with the induction and training of new starters

Skills/Experience/Knowledge needed:

• Retail management experience of a minimum of 6 months - 1 year.
• Openness to feedback and willingness to develop.
• High sense of urgency and keen eye for detail.
• Positively motivate team members to drive daily sales and meet weekly objectives.
• Ability to mitigate issues through problem-solve and troubleshoot issues.
• Ability to multi-task and complete tasks in a timely manner.
• Well rounded knowledge of both in-house and global brands (Nike, Lacoste, Adidas, The NorthFace, etc.).
• Strong verbal and written communication skills.
• IT skills- Microsoft Outlook, Word, and Excel is an asset.