Full-Time Retail Supervisor

Fenix Outdoor; Kelowna; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

RRSP/DPSP program

Health and wellness benefits

Generous paid time off

Product discounts

Sustainability focus

Job summary

Fjällräven in Kelowna, BC is seeking a Retail Supervisor to lead by example on the sales floor, guide the team, and deliver exceptional guest experiences in line with our sustainability-focused brand. You’ll open and close the store as a trusted keyholder, support inventory and daily operations, and help foster a collaborative culture that reflects Fjällräven's values.

Join a team that values customer care, continuity, and community engagement while promoting responsible business practices and

Qualifications

• Experience in retail or customer service is required.
• Leadership skills rooted in trust, example, and collaboration.
• Strong track record of delivering thoughtful, memorable guest experiences.
• Clear communication, organization, and time-management skills.
• Passion for outdoors, sustainability, and continuous learning.
• Comfort using retail systems (POS, inventory tools), or a willingness to learn.

Responsibilities

• Lead by example on the sales floor, coaching teammates to deliver exceptional service.
• Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions.
• Foster a positive, collaborative team culture grounded in respect and shared purpose.
• Model sustainability in action and engage with community programs.

Skills

Retail experience

Leadership

Communication

Organization

Time management

POS familiarity

Tools

POS systems

Inventory tools

Job description

Location: Kelowna, BC

Compensation: $20-$24 per hour (dependent on experience)

Full-Time

Do you love leading by example? Creating spaces where people feel welcome, supported, and inspired to step outside?

At Fjällräven, our mission is to help people feel at home in nature. That goes beyond great gear; it's about meaningful conversations, shared knowledge, and a store culture rooted in sustainability, curiosity, and care. As a Retail Supervisor, you play a key role in bringing that mission to life.

You’ll serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. Through thoughtful leadership and genuine guest connection, you’ll help ensure every interaction reflects the values we live by.

Come walk with us.

What We Offer

• RRSP/DPSP program to support your long-term financial wellbeing
• Comprehensive health and wellness benefits for full-time roles, including medical, dental, and vision coverage
• Generous paid time off to rest, recharge, and get outside
• Product discounts and access to Fjällräven outdoor events
• A strong commitment to sustainability, quality craftsmanship, and responsible business practices

What You’ll Do

As a Retail Supervisor, you’ll partner closely with the Store Manager and store team to support performance, culture, and community

Leadership & Guest Experience

• Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service
• Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests
• Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose

Store Operations & Keyholder Responsibilities

• Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions
• Support operational excellence, including inventory accuracy, stock organization, and visual standards
• Help ensure a safe, secure, and compliant store environment

Sustainability & Community

• Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates
• Support community engagement through store events and local partnerships that reflect Fjällräven's values
• Represent the brand with authenticity, curiosity, and care, both in and beyond the store

What Makes You a Great Fit

You’re someone who enjoys problem-solving, staying organized, and working with people. You find purpose in helping others succeed, whether that’s a teammate learning something new or a guest heading out on a new adventure feeling confident and prepared.

You Bring

• Prior experience in retail or customer service
• Leadership skills rooted in trust, example, and collaboration
• A strong track record of delivering thoughtful, memorable guest experiences
• Clear communication, organization, and time-management skills
• Passion for the outdoors, sustainability, and continuous learning
• Comfort using retail systems (POS, inventory tools), or a willingness to learn

About Us

Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than a store; we're a community of outdoor enthusiasts who believe knowledge, craftsmanship, and genuine service can create lifelong memories. Together, we help people feel confident, cared for, and at home in the outdoors.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

In 1960, Åke Nordin founded Fjällräven in his basement in the town of Örnsköldsvik in northern Sweden. Today, the company’s timeless, functional, and durable outdoor equipment enjoys a global presence and can be found in over 70 countries.

Fjällräven’s product range includes outdoor clothing and accessories for men and women as well as backpacks, tents, and sleeping bags. As a company, Fjällräven makes every effort to act responsibly towards people, wildlife, and the environment and to encourage people to take an interest in outdoor life.

The company hosts two popular outdoor events, Fjällräven Classic and Fjällräven Polar, which attract thousands of participants every year. Fjällräven is part of Fenix Outdoor AB.