Full-Time Patient Experience Specialist, Optometry Clinic

Socket.dev; Trail; On-site; CAD 27,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package with ey

Rapid growth and training

Job summary

FYidoctors, Canada’s leading eyecare provider, is hiring a Patient Services Specialist for our Trail and Castlegar clinics. You will greet patients, manage check-in/out, assist with pre-testing, appointments, and payments, delivering a warm, efficient experience.

We value teamwork, tech-savvy candidates, and a customer-focused mindset. This full-time role offers competitive wages, benefits, and ongoing training in a supportive environment.

Qualifications

• Experience in a retail environment is preferred.
• Ability to multitask in a fast-paced setting.
• Proficient with technology and MS Office.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and check-in/out patients and handle inquiries by phone, email, and in person.
• Perform pre-testing to support comprehensive eye care.
• Coordinate appointments, prepare prescription printouts, and manage billing.
• Assist with eyewear pickups and minor repairs/adjustments.
• Deliver exceptional customer service and ensure a positive patient experience.
• Support clinic operations with additional duties as required.

Skills

Retail experience

Multi-tasking

MS Office Suite

Communication skills

Team player with growth mindset

Tools

MS Office Suite

Job description

FYidoctors, Canada’s leading eyecare provider, is hiring a Patient Services Specialist for our Trail and Castlegar clinics. You will greet patients, manage check-in/out, assist with pre-testing, appointments, and payments, delivering a warm, efficient experience.

We value teamwork, tech-savvy candidates, and a customer-focused mindset. This full-time role offers competitive wages, benefits, and ongoing training in a supportive environment.