Full Time Parking Bylaw Enforcement Officer - Edmonton

Concord Parking; Edmonton; On-site; CAD 29,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Job summary

Concord Parking is seeking a Full-Time Parking Bylaw Enforcement Officer in Edmonton. Officers enforce parking regulations, patrol mostly on foot, and advance through roles such as City Patrol with opportunities for leadership. Starting wage is $21.00/hour, with increases after sworn-in and with tenure.

New hires begin in Beat Patrol and may progress to vehicle enforcement and administrative roles. The job requires fitness, clear criminal record, and strong communication.

Qualifications

• Must be 18+ years old.
• Grade 12 diploma or equivalent.
• Valid Class 5 Driver’s License with at least 2 years driving experience.
• Meet at least one: 2 years post-secondary education; 1 year enforcement/security; 3 years supervisory/management; 5 years customer service with conflict resolution.

Responsibilities

• Enforce City of Edmonton Bylaw 5590 for non-moving violations.
• Patrol assigned areas on foot and in all weather conditions.
• Issue tickets and warnings for parking violations.
• Educate the public on parking rules and dispute processes.
• Complete detailed reports (Daily Tag Reports, Incident Reports).
• Communicate with Supervisors, Dispatch, and Team Leads.
• Attend court as required and maintain professional appearance.

Skills

English communication

Foot patrol

Conflict resolution

Report writing

Customer service

Education

Grade 12 / equivalent

2 years post-secondary education

3 years supervisory/management experience

5 years customer service experience

Job description

Full Time Parking Bylaw Enforcement Officer - Edmonton(Concord Parking)

Not all parking management companies are the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that:

Enhance the customer parking experience

Utilize the best in industry technology

Maximize revenue and return on parking assets

Provide clients with highly skilled and motivated personnel

Concord Parking offers a great working environment and the most development opportunities of any parking enforcement company in the country. As a part of the Paladin Security Group, we have a coast-to-coast reputation as an Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever recognized as one of Canada’s Best Managed Companies. We are committed to offering the best employment and career development opportunities in the industry because we want the very best and brightest people our industry has to offer.

Job Skills / Requirements

Looking for an exciting and active career in law enforcement? Concord Parking is hiring Parking Bylaw Enforcement Officers!

Parking Bylaw Enforcement Officers are contracted by the City of Edmonton and are responsible for enforcing parking regulations on city streets. Violations include expired parking permits, no parking zones, tow-away zones, and other non-moving vehicle violations. The authority to enforce parking regulations is granted to officers after satisfactory completion of training and their appointment under the City of Edmonton Bylaw. This role is ideal for individuals who are physically active, detail-oriented, and confident in handling public interactions—including conflict resolution.

New hires begin in Beat Patrol (foot patrol) with opportunities to progress into City Patrol (vehicle enforcement) and beyond. High-performing officers may advance toward Administrative Peace Officer Status and leadership roles such as Dispatch, Supervisor, or Team Lead.

Shift times: Beat Patrol: 9:30 AM – 6:30 PM - Special Events: 5:00/7:00 PM – 11:00 PM or Midnight

Starting Wage: $21.00/hour, after successful "Swear-In," $21.33/hour. Further increases are based on tenure and performance.

Key Responsibilities

• Enforce City of Edmonton Bylaw 5590 for non-moving vehicle violations
• Patrol assigned areas (primarily on foot) in all weather conditions
• Issue tickets and warnings for parking violations
• Educate the public on parking rules and dispute processes
• Complete detailed reports (Daily Tag Reports, Incident Reports, etc.)
• Communicate with Supervisors, Dispatch, and Team Leads
• Perform lone worker check-ins and track time accurately
• Attend court as required
• Maintain professional appearance and uniform standards
• Secure all equipment and documentation
• Represent the City of Edmonton and Concord parking with dignity and integrity

Must Have Qualifications

• 18 years of age or older
• Grade 12 diploma or equivalent
• Valid Class 5 Driver’s License (minimum 2 years driving experience)
• Meet at least one of the following:
• 2 years of post-secondary education
• 1 year of enforcement/security experience
• 3 years of supervisory/management experience (with conflict resolution)
• 5 years of customer service experience (with conflict resolution)
• Clean driving abstract (less than 3 demerits over 5 years)
• Ability to walk 20–25+ km daily outdoors
• Strong English communication (written and verbal)
• Ability to write clear, detailed reports
• Clear Criminal Record Check
• Availability for full-time hours, including evenings/weekends

Training includes

• 3 days classroom (SOP training)
• 2–3 days of field training (job shadowing)
• Written exam (80% required to pass)

Upon successful completion of training, submission of clear CRC, and formal swearing-in by the City of Edmonton, officers receive their issuer number and wage increase.

Certification Requirements (All)

Class 5 Drivers License
Driving record with less than 3 demerits

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Customer Service Manager

This is a Full-Time position1st Shift, Weekends.

Travel is not required

Number of Openings for this position: 10