Full-Time · On-Site · Calgary, AB · $50,000–$54,000 per year

Connelly & Company Management Ltd.; Calgary; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Dental care

Extended health care

Vision care

Paid time off

Job summary

Connelly & Company Management Ltd. seeks a proactive Reception Administrator to support our condominium management team, combining front-desk reception and customer service with office administration and Yardi support.

The role involves greeting owners, managing calls and emails, routing inquiries, processing vendor invoices, updating accounts in Yardi Voyager, and coordinating access-control tasks. It requires organization, a client-focused attitude, and problem-solving initiative.

Qualifications

• Excellent organizational, communication and multitasking abilities.
• Professional telephone etiquette and strong customer service skills.
• A positive, friendly and helpful attitude.
• Creative and resourceful approach to solving problems.
• Calm and professional under pressure in a fast-paced, multi-property environment.
• Yardi Voyager, property management or access-control experience a strong asset.

Responsibilities

• Greet owners, residents, vendors and visitors professionally and manage calls and emails.
• Route inquiries to condo managers, AR, AP, legal or administrative staff.
• Coordinate mail, couriers and office correspondence; process vendor invoices via SparcPay.
• Update owner information and verify accounts in Yardi Voyager; manage key fobs and intercoms.
• Assist with owner payments, receipts and general administration.
• Prepare letters, notices, AGM sign-in sheets and mailing labels; maintain communications.
• Improve office communication and efficiency through proactive ideas.

Skills

Organizational

Communication

Multitasking

Telephone etiquette

Customer service

Positive attitude

Calm under pressure

Fast-paced environment

Yardi Voyager

Access-control

Property management

Tools

Yardi Voyager

Job description

Reception Administrator

We’re looking for a proactive, organized Reception Administrator to support our condominium management team — combining front-desk reception and customer service with office administration, Yardi support, invoice coordination, access-control administration and document preparation.

This role suits someone resourceful, comfortable learning new systems, and willing to take initiative to solve routine problems independently.

• Greet owners, residents, vendors and visitors professionally
• Manage incoming calls, emails and the shared reception inbox
• Handle questions and concerns with patience and a solution-focused approach
• Route inquiries to condo managers, AR, AP, legal or administrative staff

Office administration

• Process mail, courier requests and office correspondence
• Coordinate vendor invoice processing through SparcPay
• Update owner information and verify accounts in Yardi Voyager
• Program and update key fobs and intercom systems
• Maintain office supplies, boardroom setup and front-office operations
• Assist with owner payments, receipts and administrative projects

Documents & communications

• Prepare disclosure and occupancy letters, AGM sign-in sheets, ballots and mailing labels
• Create office notices, from holiday closures to owner-facing communications
• Keep current with condominium legislation affecting documents and processes
• Look for practical ways to improve office communication and efficiency

Qualifications

• Excellent organizational, communication and multitasking abilities
• Professional telephone etiquette and strong customer service skills
• A positive, friendly and helpful attitude
• Creative and resourceful approach to solving problems
• Calm and professional under pressure
• Comfortable in a fast-paced, multi-property environment
• Yardi Voyager, property management or access-control experience a strong asset

Problem-Solving & Digital Skills

• Troubleshooting common office technology before escalating
• Using online resources and AI-assisted tools to research and work efficiently
• Building spreadsheets, tables, templates and mail merges with minimal supervision
• Spotting opportunities to improve administrative processes

Working Conditions

Office-based, with sitting, standing and moving throughout the day. The role involves regular contact with owners, residents, vendors and the public, including occasional difficult conversations, and occasional lifting of supplies, mail bins and meeting materials.

Hiring Process

Candidates selected for an in-person interview complete a practical skills assessment covering Microsoft 365 (Word, Excel and Outlook), focused on everyday administrative tasks for the role.

Benefits

• Dental care
• Extended health care
• Vision care
• Paid time off