Resident Experience Manager - Calgary

Strategic Group; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Extended health & dental

Company events

Flex days

Job summary

Strategic Group in Calgary is seeking a proactive Resident Experience Manager to lead the resident journey from move-in through renewal. You will build relationships, resolve concerns, support retention, plan events, and ensure welcoming communities across our properties.

This role collaborates with regional teams and requires flexibility to work evenings or weekends as needed. Based in Calgary, you’ll contribute to strategic initiatives while delivering exceptional customer service to residents.

Qualifications

• 2+ years of experience in residential property management or related resident-facing role.
• Excellent interpersonal and communication skills.
• Ability to handle conflicts and resolve issues professionally.
• Strong organizational skills to manage multiple priorities.
• Experience planning resident events and community initiatives.
• Familiarity with leasing/renewals is an asset.
• Flexibility to work occasional evenings and weekends.

Responsibilities

• Serve as the primary contact for residents throughout tenancy.
• Build positive resident relationships and provide responsive service.
• Address concerns promptly and escalate when needed.
• Lead move-in and move-out experiences with consistency.
• Plan and host resident events and community activities.
• Collaborate with Regional Portfolio Manager on occupancy and retention.
• Refer administrative matters to the Regional Administration Team.

Skills

Customer service

Communication

Relationship building

Problem solving

Event planning

Organizational skills

Leasing/ renewals experience

Yardi Voyager

Tools

Yardi Voyager

Job description

Resident Experience Manager - Calgary

Join Our Team at Strategic Group

Ready to grow your career with one of Canada’s leading privately held real estate companies? At Strategic Group, we create spaces where people, businesses, and communities thrive.

About Us

At Strategic Group, our purpose is simple: Learning. Growing. Having Fun. We bring this ethos to life by innovatively envisioning, creating, owning, and operating real estate that transforms spaces and redefines possibilities.

As a fully integrated real estate company, we specialize in owning, managing, leasing, developing, and re-developing properties. Our entrepreneurial spirit and innovative thinking have made us a Canadian industry leader in office-to-residential conversions, completing more successful conversions than anyone else in the country. This focus is a driving force in our development business and reflects our commitment to creatively reimagining what’s possible.

Our real estate portfolio spans high-end residential developments and commercial properties. Beyond real estate, our business interests include corporate finance and other industries, enabling us to deliver diverse and impactful solutions for our tenants, partners, and communities.

Guided by our mantra, “Creating value others can’t, by seeing what others don’t,” we take pride in crafting unique solutions that leave a lasting legacy.

Our Values

• Team Player: We foster a supportive, accountable, and drama-free workplace where integrity and respect guide every interaction.


• Innovative: Creativity and unconventional thinking are at the heart of what we do, helping us uncover opportunities others might miss.


• Growth-Oriented: We are tenacious and passionate, thriving on challenges and embracing learning as we pursue new opportunities.


• Optimistic: With a positive mindset and solution-oriented approach, we tackle obstacles as opportunities to learn, grow, and have fun.

If you’re ready to join a team that thinks boldly, acts innovatively, and works collaboratively, we’d love to hear from you!

Position Overview

We are seeking a proactive, relationship-focused Resident Experience Manager to lead the resident experience at our residential properties. This role is focused on creating a positive resident journey from move-in through renewal and move-out. As the primary point of contact for residents, the Resident Experience Manager builds strong relationships, resolves concerns, supports retention, and creates a welcoming and engaging community. Administrative, compliance, and vendor-related activities are supported by centralized teams, allowing this role to remain focused on residents and their experience. Applicants should be flexible and available to work some evenings and weekends as required.

Key Responsibilities

Resident Experience & Relations

• Serve as the primary point of contact for residents throughout their tenancy.


• Build positive resident relationships and provide responsive, professional service.


• Address resident concerns and complaints promptly, escalating complex matters as required.


• Lead the resident move-in and move-out experience to ensure a welcoming and consistent standard.

Retention & Community Engagement

• Lead renewal conversations and support site-level resident retention strategies.


• Proactively identify resident concerns or opportunities that may impact satisfaction and retention.


• Plan and host resident events, activities, and community engagement initiatives.


• Gather resident feedback and identify opportunities to continuously improve the resident experience.

Property Presentation

• Conduct regular walkthroughs of common areas, amenities, grounds, and other resident-facing spaces.


• Maintain strong site presentation standards and identify maintenance or presentation concerns for follow-up.


• Support suite readiness to ensure a positive first impression for incoming residents.

Cross-Functional Collaboration

• Partner with the Regional Portfolio Manager on occupancy, retention, resident satisfaction, and site performance.


• Refer administrative, compliance, payment, and system-related matters to the Regional Administration Team.

Qualifications

• 2+ years of experience in residential property management, hospitality, customer service, or a related resident-facing role.


• Strong interpersonal, communication, conflict-resolution, and problem-solving skills.


• Demonstrated ability to build positive relationships and deliver exceptional customer service.


• Strong organizational skills with the ability to manage multiple priorities.


• Comfortable planning and facilitating resident events and community initiatives.


• Experience with leasing, renewals, or resident retention is an asset.


• Familiarity with Yardi Voyager or a comparable property management platform is an asset.


• Previous hospitality or guest-services experience is an asset.


• Flexibility to work occasional evenings and weekends as required.

Our Culture & Benefits

At Strategic Group, we’re committed to helping you build a career you’re excited about. If you’re passionate about working with a dynamic, motivated team in a fast-paced environment, please submit your resume and cover letter today, and join us in making an impact.

We are proud to be an equal opportunity employer and celebrate diversity in all its forms. Our inclusive workplace ensures every employee feels valued and empowered to bring their best self to work.

As part of the Strategic Group team, you’ll enjoy a competitive compensation package, including an extended health and dental benefits plan, company events, flex days, and more.

This position is based in Calgary, Alberta. Applicants must be located in Calgaryor the surrounding area.

We appreciate all applications, however, only candidates selected for an interview will be contacted.