Full-Time Medical Receptionist

Two Rivers® Family Health Team Inc.; Cambridge; On-site; CAD 40,000 - 60,000; Full time

Job summary

Eine innovative medizinische Einrichtung sucht einen engagierten Medical Receptionist, der das Bindeglied zwischen Patienten und dem medizinischen Team bildet. In dieser dynamischen Rolle sind Sie für die Verwaltung eines vielbeschäftigten Telefon-Systems und die Unterstützung von Ärzten bei der Terminplanung verantwortlich. Ihr Beitrag wird entscheidend sein, um einen reibungslosen Ablauf in der Klinik zu gewährleisten. Wenn Sie über hervorragende Kommunikationsfähigkeiten und eine positive Einstellung verfügen, ist dies die perfekte Gelegenheit für Sie, in einem unterstützenden und professionellen Umfeld zu arbeiten.

Qualifications

• Mindestens 2 Jahre Erfahrung in der medizinischen Verwaltung erforderlich.
• Ausgezeichnete Kenntnisse medizinischer Terminologie sind ein Muss.

Responsibilities

• Verwaltung eines vielbeschäftigten Telefon-Systems und Terminplanung für Ärzte.
• Bereitstellung von administrativer Unterstützung für Patienten und Klinikpersonal.

Skills

Kommunikationsfähigkeiten

Medizinische Terminologie

Multitasking

Organisation

Zeitmanagement

Education

High School Diploma

Abschluss in medizinischer Verwaltung

Tools

TELUS Practice Solutions

Job description

We are looking for a full-time Medical Receptionist. The ideal candidate will have at at least 2 years’ experience and have very strong communication skills (including medical terminology). You must be comfortable managing a busy multi-line telephone system, booking appointments for multiple Family Physicians and simultaneously assisting patients at check-in. Experience using TELUS Practice Solutions (EMR) would be an asset.

This role will require someone with flexible availability; typically working Monday to Thursday from 8:30-5:00, and Friday from 8:30-4:00, plus occasional shift rotations of evenings or weekends as needed to help cover vacation/staff shortages.

Please include a cover letter with your resume.

Located in Cambridge, Hespeler Medical Clinic Family Practice is a part of the Two Rivers Family Health Team. This is a busy practice, consisting of thirteen family physicians.

Hespeler Medical Clinic is an inclusive employer. If you require accommodation at any point in making an application for this position, please contact our office.

The successful candidate will be required to provide proof of COVID vaccination (or an acceptable medical / religious exemption).

Overview:

The Medical Receptionist acts as the focal point of communication between the patients and the medical team, with confidentiality being the key issue at all times. The Medical Receptionist will be responsible for providing a consistently high level of administrative support to the physicians and other clinic staff. In undertaking the role of Medical Receptionist, the employees will be required to initiate their own tasks, have the ability to prioritize work and multi-task in a highly demanding environment.

Responsibilities:

• Manage a busy multi-line telephone system in a friendly and professional manner
• Assist with clerical/administrative support to patients, families, staff and Physicians
• Manage, schedule and maintain appointment calendars for multiple Physicians, AHP and Clinic Nurse
• Independently respond to both verbal and written inquiries (EMR messages, faxes, emails)
• Initiate and maintain confidential medical files and records
• Performs document preparation, scanning and indexing of paper medical record documents into the EMR and audits results for image quality and indexing accuracy
• Retrieves and downloads various lab reports from outside sources (CMH, LifeLabs, etc.) and enters the reports into patient records while messaging appropriate doctor
• Ensures all forms are completed and properly identified prior to scanning
• Other duties and tasks as required

Qualifications:

• High school diploma and successful completion of medical program such as Medical Administration
• Minimum 2 years medical administration experience
• Excellent understanding and regular use of medical terminology
• Experience with Practice Solutions EMR software an asset
• Ability to communicate and work effectively in a team setting
• Strong knowledge of general office procedures including multi-line phone system, fax machine and scanning equipment
• Positive attitude, pleasant and professional manner in person and over the phone
• Exceptional organizational, time management and prioritization skills
• Ability to work well under pressure and handle difficult situations in a calm manner
• Must be able to handle work volume fluctuations; proactive, reliable and flexible

Hespeler Medical Clinic
Two Rivers Family Health Team
B12-350 Conestoga Blvd.
Cambridge, ON CANADA
N1R 7L7

Job Application - Two Rivers Family Health Team