Fit4Less Host - Windsor Ambassador Plaza

GoodLife Fitness; Windsor; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Host to deliver exceptional customer service and maintain cleanliness standards at their fitness club. This role involves engaging with members, promoting memberships, and ensuring a welcoming environment. Ideal candidates are dedicated, calm under pressure, and possess a high school diploma or are working towards it. Enjoy a fun and energetic atmosphere while contributing to a culture that values teamwork and customer satisfaction. Opportunities for advancement and a free fitness membership make this position even more appealing.

Benefits

Free Fitness Membership

Opportunities for Advancement

Energetic Atmosphere

Qualifications

• 1 year of teamwork and/or volunteer experience.
• WHMIS certification and First Aid, CPR-A & AED Certification.

Responsibilities

• Cleans and tidies to cleanliness standards and expectations.
• Provides friendly customer service and assists with memberships.

Skills

Customer Service

Teamwork

Time Management

Stress Management

Education

High School Diploma

Job description

The Host provides friendly customer and membership services and completes daily cleaning and minor maintenance tasks to standards and expectations to deliver Fit4Less’ friendly, clean, and automated brand.

Job Summary :

Performs and completes cleanliness tasks and duties to ensure safety for everyone in the club, delivering consistent cleanliness for members, associates, and prospective members:

• Cleans and tidies to the cleanliness standards and expectations as outlined in cleaning and inspection guidelines.
• Provides friendly customer interaction when cleanliness tasks are being completed on the workout floor.
• Contributes to the 'everybody cleans' mindset.
• Completes and reads daily, weekly, and monthly cleanliness tasks, communications, and training to achieve standard expectations.
• Informs and reports deficiencies using standard guideline expectations to engage appropriate actions, individuals, and resolutions.

Provides friendly customer service that follows Fit4Less guidelines, processes, and procedures to deliver consistent service to members and prospective members:

• Welcomes everyone warmly in the club with greetings such as hi, bye, and thank you.
• Helps and educates members and guests with memberships, amenities, automation, and processes.
• Promotes Black Card amenities and memberships.
• Contributes to a courteous and friendly workplace environment to meet Fit4Less’ brand and required expectations.
• Completes tasks and responsibilities by set timelines.
• Completes and reads daily, weekly, and monthly tasks, communications, and training to standard expectations.
• Informs and works with the manager regarding progress related to customer service and escalation support.
• Addresses, informs, and reports incidents of concern using standard process expectations.

Sells and suggests memberships and provides assistance for membership management to support Fit4Less's purpose.

Assists and provides appropriate access to and within the club to educate on automated and virtual options and processes, enabling members to experience automated ways to utilize the club and their memberships.

Our Ideal Fit4Less Candidate :

• High school diploma or working toward completion.
• 1 year teamwork and/or volunteer experience.
• WHMIS certification.
• First Aid, CPR-A & AED Certification.
• Shows effort in activities.
• Remains calm under pressure and can handle stress.
• Dedicated to meeting the expectations and requirements of both internal and external customers.
• Values time and uses it effectively and efficiently.

Working with Fit4Less Gives You :

• Opportunities for advancement.
• Free fitness membership.
• A fun and energetic atmosphere to come to every day!