Full-Time - Healthcare Security Zone Supervisor

Paladin Security; Edmonton; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Job summary

Paladin Security is seeking a Healthcare Zone Supervisor in Canada to bridge management and frontline staff. The role emphasizes strong leadership, staff morale, and delivering high-quality client services.

You will collaborate with the Healthcare Client Service Manager to continuously improve Paladin's service delivery. The ideal candidate has 2+ years supervisory and security experience, is available for evenings, nights, weekends, and day shifts, and can travel to communities outside

Qualifications

• Previous two years+ supervisory experience would be asset.
• At least two years of security experience.
• Full availability including evenings, nights, weekends, and day shifts.

Responsibilities

• Provide guidance and oversight on daily frontline duties
• Lead by example and be a role model to frontline staff
• Work with minimal supervision and make informed on-the-go decisions
• Share information between clients, management and frontline staff
• Foster open, positive work environment and solve workplace issues
• Provide coverage at sites including nights and weekends as required
• Ensure procedures and policies are followed and conduct regular site visits
• Keep stock of forms, uniforms and equipment for timely delivery
• Handle employee inquiries and collaborate on solutions
• Provide regular reporting to branch management and operations
• Provide transport for an officer on short notice if needed
• Other duties as required

Skills

Supervisory experience

Security experience

Evenings/nights/weekends availability

Travel willingness (up to 4 hours)

Basic computer literacy

Stamina for long shifts (18–20 km/day)

Strong communication skills

Decision making under pressure

Confidential information handling

Legally eligible to work in Canada

Education

High School Diploma/GED

Job description

Job Skills / Requirements

Position Overview:

The Healthcare Zone Supervisor is a key position that acts as the liaison between management and frontline staff. The ideal candidate will possess strong interpersonal and leadership skills that enables them to build positive, lasting business relationships with both internal and external stakeholders. He or she will be responsible for fostering a welcoming morale in the workplace, delivering quality services to our clients and work with the Healthcare Client Service Manager to continuously improve the services that Paladin delivers.

Duties and Responsibilities:

• Provide guidance and oversight on daily frontline duties
• Lead by example and act as a role model to frontline staff
• Work with minimum supervision and be able to make informed decisions on-the-go
• Share information between clients, management and the frontline staff, ensuring that our workforce is equipped with up-to-date and accurate information and expectations from our client
• Foster an open, positive work environment and solve workplace issues with tact and professionalism
• Provide coverage at sites as determined by operational requirements, which can include nights and weekends as needed
• Ensure company procedures and policies are adhered to and conduct regular site visits to support our frontline workforce
• Keep stock of forms, uniforms, and equipment to provide timely product delivery to the other Healthcare staff
• Handle employee inquiries and requests; work with management to identify collaborative solutions
• Provide regular reporting to branch management and operations
• If required, provide transport for an Officer who accepts a short notice shift or between sites
• Other duties as required

Requirements:

• Previous 2 years+ supervisory experience would be considered an asset, preferably in a security or customer service setting
• At least 2 years experience in security
• Must have full availability and be available to work evenings, nights, weekends and day shifts
• Able to travel up to four hours to communities outside of the Edmonton area
• Basic computer literacy
• Physically able to walk 18 - 20 km/day
• Excellent written and verbal communications skills, combined with observation skills and clear record-keeping skills
• Ability to make informed decisions with limited information, sometimes in urgent situations
• Able to handle and protect confidential information
• Legally authorized to work in Canada

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

• Medical Insurance
• Life Insurance
• Dental Insurance
• Paid Vacation

This job reports to the CSM

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Number of Openings for this position: 1