Full-time Guest Experience-Site Artisan

Groupe Nordik Inc.; Whitby; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Free Thermal Experience

Discount on spa services

Job summary

Thermea Spa Village Whitby is seeking a Guest Experience – Site Artisan to ensure a safe, memorable outdoor guest experience. Reporting to Guest Experience Manager, you will act as primary first responder for medical calls and help maintain the village's standards.

You will engage guests, answer inquiries, process payments, and collaborate with other departments to deliver a seamless visit. The role requires at least 1 year in customer service and the ability to work outdoors in varying

Qualifications

• High school diploma or GED required.
• Minimum 1 year of Customer Service experience in hospitality/tourism preferred.
• Valid First Aid & CPR/AED certification required; practical application experience.

Responsibilities

• Provide safe and enjoyable guest experiences in outdoor village areas.
• Act as primary first responder for medical calls for guests and staff.
• Maintain village setup and cleanliness to meet company standards.
• Process inquiries and various payment methods; assist guests with services and facilities.
• Educate guests on sauna culture, Village Code and health policies.
• Complete shift and incident reports; maintain confidentiality of documentation.
• Open and close site activities; collaborate with other departments for a seamless experience.

Skills

Customer service

First Aid (AED)

Stamina

Communication

Education

High school diploma or GED

Job description

Guest Experience-Site Artisan at Thermea Spa Village Whitby

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

We have a current opening for a Guest Experience, Site Artisan.

It takes a village, join us.

When you work at Thermea Spa Village Whitby, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

What we stand for

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

What we need

Reporting to the Guest Experience Manager, the Guest Experience – Site Artisan’s primary role is to provide a safe and enjoyable guest experience in the outdoor areas of the Spa Village. An important aspect of the position will be to act as an emergency first responder providing medical assistance to both guests & fellow artisans. Site Artisans provide customer service, site support, a safe environment and a helpful hand to ensure a guest’s visit is magical.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

What you'll do

• Interact and assist guests to ensure the customer experience is impeccable by responding to inquiries and participate in service recovery when necessary
• Proactively identify ways to exceed guests’ experiences;
• Maintain guest experience and village setup by ensuring company standards are being met throughout the village;
• Respond to inquiries regarding services and facilities and process various payment methods;
• Work alongside other departments to ensure a seamless overall guest experience;
• Maintain general cleanliness in all outdoor areas of the village as well as saunas and Kalla
• Participates in the opening and closing activities of the site;
• Act as the primary first responder for medical calls for employees, guests, and contractors, and assisting in other emergency procedures
• Manage outdoor live fires to brand standards
• Assist in maintaining health and safety standards by identifying hazards and collaborating with other teams to rectify
• Educate guests on sauna culture, Village Code, and other policies related to public health standards
• Complete all required reports including shift and incident reports, while maintaining confidentiality of all documentation
• Perform other related duties as assigned.

Profile needed

You may be a good fit for this role if you possess the following:

• High school diploma or GED;
• Minimum One (1) year of Customer Service experience – ideally in the hospitality/tourism sector
• Possess a valid First Aid & CPR and AED certification, and experience in practical application
• Be in good physical condition: ability to work in hot and/or cold outdoor environment for extended periods of time;
• Ability to work on your feet for long periods of time, ability to lift up to 30lbs (13.5kg).
• Good interpersonal and verbal and written communication skills;
• Positive attitude, resourceful, ability to be discreet, and calm under pressure
• Demonstrate good judgement, common sense and decision-making ability; particularly when dealing with emergencies or other incidents;
• Ability to meticulously maintain good records;
• Ability to develop strong relationships throughout the organization, creating a sense of trust and support;

When

You will work a varying schedule that regularly includes days, evenings, weekends, and holidays.

Compensation

• Hourly wage $24.75
• Free Thermal Experience *
• Discount on spa services *

*Some conditions apply

How

At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, we will work with you to meet your needs.