Full Time Framer

Michaels; Calgary; On-site; CAD 31,000 - 42,000; Full time

Job summary

Michaels in Calgary, AB is seeking a team member to support customers with framing solutions and to maintain a well-merchandised store. You will help customers shop, manage basic transactions, and contribute to a friendly, efficient checkout experience.

The role emphasizes assisting with framing orders, operating framing equipment, and upholding SOPs while delivering great customer service in a fast-paced retail setting.

Qualifications

• Basic computer skills are required.
• Ability to operate framing equipment and glass cutter.
• Retail experience or customer service skills are a plus.

Responsibilities

• Assist customers and help locate products.
• Process transactions with cash handling standards.
• Prepare framing orders accurately and on time.
• Maintain a clean, well merchandised store environment.

Skills

Basic computer skills

Basic measuring skills

Framing equipment

Glass cutter

Tools

Framing equipment

Glass cutter

Job description

Store - CAL-DEERFOOT TRAIL, ABBuild customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment.

Major Activities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions
• Deliver sales and production results
• Act in lead capacity in the absence of the Framing Manager
• Be a resource to assist and train other Team Members
• Support and assist Framing Manager in driving KPI’s achievement
• Complete framing orders with a high degree of quality and on time
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
• Provide a fast and friendly check out experience while adhering to cash handling standards
• Follow Standard Operating Procedures (SOPs) and Company programs
• Support shrink and safety programs
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product and provide solutions
• Engage customers on benefits of Rewards and complete enrollments
• Educate customer on Voice of Customer (VOC) survey
• Assist with Omni channel processes

Other duties as assigned

Minimum Type of experience the job requires

• Basic computer skills and basic measuring skills
• Ability to operate the framing equipment and glass cutter

Preferred Type of experience the job requires

• Retail experience
• Experience selling products and/or services to customers

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time