Full-time Enterprise CRM Integration Specialist

ALGON The Algonquin College of Applied Arts and Technology; Ottawa; Hybrid; CAD 66,000 - 77,000; Full time

Job summary

Algonquin College is seeking an experienced Enterprise CRM Integration Specialist to design, develop, implement and support integrations between Salesforce Education Cloud and College systems. This role involves real‑time and batch integrations, API work, and mentoring teammates.

You'll work with the CRM Technical Lead, Architects and ITS teams to ensure secure, scalable data flows, and deliver solutions using Flow, Apex and Lightning Web Components within a Copado DevOps framework.

Qualifications

• Minimum three year diploma/degree in Business, Computer Science or related field.
• Salesforce Administrator Certification, Platform Developer I & II, Java Script Developer I, Platform Integration Architect certifications are required.
• 8+ years in IT/Business/Project Management/Salesforce with 5+ years hands-on Salesforce development and 3+ years designing/integrating Salesforce.
• At least 1 year experience with Salesforce Education Cloud.
• At least 2 years experience with Apex enterprise frameworks.
• Strong Salesforce customization, validation, formulas, workflows, processes, security, and user management knowledge.
• Proven data management skills with Data Loader/Workbench and ETL tools.
• Excellent verbal and written communication; API, secure authentication, data mapping, integration testing, monitoring and recovery experience.

Responsibilities

• Design, develop and support integrations between Salesforce Education Cloud and College systems.
• Build, test and monitor real-time, event-driven and batch integrations.
• Translate business requirements into Salesforce configuration and code (Apex, Flow, LWC).
• Mentor teammates and participate in design/code reviews and DevOps governance under Copado.

Skills

Salesforce Administration

Apex

Lightning Web Components

Flow automation

Salesforce APIs

Education

Bachelor/ Diploma in Tech or related field

Salesforce Certifications: Admin

Salesforce Platform Developer I

Salesforce Platform Developer II

Salesforce JavaScript Developer I

Salesforce Certified Platform Integration Architect

Tools

Copado

Data Loader

Workbench

ETL Tools

Job description

Department: Enterprise Solutions - Salesforce Position Type: Full-Time Support Salary Range: $48.07-$55.57-Hourly Scheduled Weekly Hours: 40 Anticipated Start Date: December 07, 2026 Length of Contract: n/a Posting Information Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration. Posting Closing Date: November 13, 2026 Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

Reporting to the Manager, Enterprise Solutions – Salesforce, the Enterprise CRM Integration Specialist’s primary responsibility is to design, develop, implement, support, and improve integrations between the College’s Salesforce Education Cloud environment and other College systems. This work represents 30% of the position’s annual duties. The incumbent is also a senior, hands‑on Salesforce developer and technical advisor who develops, configures, administers, and supports Salesforce solutions that advance College goals and provide a reliable experience for employees and students. The Enterprise CRM Integration Specialist works with business clients, the CRM Technical Lead, the CRM Architect, and ITS teams to define integration requirements and data flows; evaluate real‑time, event‑driven, and batch patterns; build and test secure APIs and interfaces; and monitor, troubleshoot, and document production integrations. The incumbent addresses data mapping, transformation, synchronization, error handling, recovery, and performance so information remains accurate and available across systems. The incumbent supports the CRM Technical Lead in evaluating integration options and mentors team members through design reviews, code reviews, technical guidance, and shared troubleshooting. The Enterprise CRM Integration Specialist also translates business requirements into Salesforce configuration and code, including Flow automation, custom objects, Apex, and Lightning Web Components, and provides ongoing platform support and technical guidance. All work follows AC Salesforce Best Practices, the AC Salesforce Center of Excellence Charter, and the AC Salesforce Design Authority Rules, Practices, and Guidelines. Development and configuration are delivered through the College’s formal Copado‑managed DevOps pipeline and its release governance, approval gates, and Quality Gate review process.

Required Qualifications:

• Minimum three (3) year diploma/degree in Business, Computer Science or related field;
• Required Salesforce Certifications: Salesforce Administrator Certification, Salesforce Platform Developer I Certification, Salesforce Platform Developer II Certification, Salesforce Java Script Developer I Certification, and Salesforce Certified Platform Integration Architect;
• Combination of at least 8 years’ experience in IT, Business Analysis, Project Management and/or Salesforce Administration with a minimum of five (5) years of hands‑on Salesforce development, including at least three (3) years designing, building, and supporting Salesforce integrations;
• Minimum of one (1) years of hands‑on experience with Salesforce Education Cloud (not Education Data Architecture);
• Minimum of two (2) years of hands‑on experience with standard Apex enterprise frameworks;
• In-depth knowledge of standard capabilities of Salesforce.com including but not limited to customizations, validations, formulas, workflows, process builder, flows, approval process, Salesforce securities, and user management;
• Strong data management capabilities including but not limited to data loader, workbench and any ETL tools;
• Strong reporting background using standard reporting tools including standard Salesforce.com reporting functionality;
• Re‑engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions;
• Demonstrated experience in planning and implementation of system upgrades and customizations;
• Demonstrated experience in documenting CRM policies & procedures;
• Excellent verbal and written communication skills;
• Demonstrated hands‑on experience with Salesforce APIs, secure authentication, data mapping and transformation, integration testing, monitoring, troubleshooting, and recovery;
• Experience with event-driven and batch integration patterns and approved middleware or ETL tools.

* This position is paid at Payband K

* Vacancy is for P23645

This position is subject to the terms of the Full-Time Support Staff Collective Agreement: SSCollectiveAgreementCurrent_E-1.pdf (algonquincollege.com)

This position is eligible for hybrid work in accordance with the College's Flexible Work Arrangement Policy (subject to change): https://www.algonquincollege.com/policies/hr26/

Why Join Algonquin College?

Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.

Company Culture:

Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024 Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI in Hiring:

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at [e-mail].

While we thank all those who apply, only those to be interviewed will be contacted.

Want a career that you can be proud of? We can help you build it. We are committed to growing your career through career and professional development, and providing you with the support, resources and technology you need to be successful Algonquin College is proud to be recognized by Forbes as one of Canada's Best Employers.

Learn More Algonquin College is proud to offer a lifetime retirement pension. Find out more information on the CAAT Pension Plan website: Full-time Employees DB Prime Member Handbook Part-time Employees DB Plus Member Handbook