Full-Time Customer Service Associate

Halo Car Wash Inc.; London; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Training & Certification Programs

Performance Bonus up to $1,500

Employer-paid benefits

Growth & learning opportunities

Supportive team environment

Job summary

Halo Car Wash Inc. is seeking a full-time Customer Service Associate at our London (Southdale) site. You’ll greet customers, promote services, and help ensure a safe, efficient, and positive experience.

The role focuses on customer engagement, problem resolution, and maintaining wash-site conditions. The position offers an employer-paid benefits package, training and certification programs, and potential bonuses based on performance.

Qualifications

• Minimum high school diploma; post-secondary education preferred.
• Previous retail sales/customer service experience is a plus, but not required.

Responsibilities

• Greet, educate, and support customers throughout the car wash process.
• Address customer concerns as a first point of contact.
• Maintain site cleanliness, repairs, maintenance, and overall site safety.

Skills

Customer service

Reliability

Outdoor work

Physical stamina

Education

High school diploma

Post-secondary education preferred

Job description

Halo Car Wash is a new, next-generation express exterior car wash expanding across Canada and is designed to deliver the ultimate car wash experience. With our self-loading conveyor belts, automatic pay terminals, various wash memberships, free vacuums, environmentally friendly soaps, and industry-leading water treatment system, the Canadian consumer will experience a wash like no other.

We are currently seeking a full-timeCustomer Service Associatefor our London (Southdale) site! This is for a current open position.

The successful candidate will bring the Halo experience to life at our car wash site. They will be the friendly face of our business, answering questions, promoting services and helping ensure a safe, efficient, and positive experience for every customer!

• Training & Certification Programs :We are launching our new Customer Service Associate Certification Program.When you complete your certification within your first 12 weeks, you'll receive a $0.50/hr pay increase!Certified staff also become eligible foradditional bonus programs.
• Performance Bonus Opportunities : Certified Associates become eligible for our Performance Bonus program, with the opportunity to earn up to $1,500 annually based on site performance and program eligibility.
• Employer-Paid Benefits :Full-time employees receive comprehensive, fully employer-paid benefits to support their health and well-being.
• Growth & Learning Opportunities :We offer ongoing training, coaching, and clear career path development within our promote-from-within culture.
• Supportive, Team-Focused Environment :Come join a positive,collaborative team where everyone works togetherto deliver greatresultsand show whyClean Feels Good!

What You’ll Do:

As a Customer Service Associate, you’ll rotate through various key positions of the car wash and be responsible for the following:

• Greeting, educating, and supporting customers throughout the car wash, such as at the pay terminal area, loading onto the conveyor belt, and at the vacuum area post-wash
• Acting as a first point of contact for addressing any customer concerns
• Helping maintain outstanding wash and site conditions, including cleaning, repairs, maintenance, and site security
• Working safely and following all health and safety guidelines
• Other duties as assigned

What You Bring:

• Positive attitude and strong customer service skills
• Great work ethic, reliability, and judgment
• Ability to work on your feet and outdoors in a dynamic, fast-paced environment with exposure to damp and humid climates
• Comfortable with physical activity that requires frequent standing, walking, climbing and kneeling
• Minimum high school diploma, with post-secondary education preferred
• Previous retail sales/customer service experience is a plus, but not required

Halo Car Wash is an equal opportunity employer which values diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview or by emailing [e-mail].

Artificial Intelligence (AI) Disclosure: Artificial intelligence (AI tools) are not used in the assessment, screening, or selection of candidates for this role.