Customer Service Associate

Halo Car Wash Inc.; Southwestern Ontario; Hybrid; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Certification pay raise

Performance bonus up to 1500

Employer-paid benefits

Career growth

Team-focused environment

Job summary

Halo Car Wash is seeking a Customer Service Associate for our Waterloo site to greet customers, answer questions, promote services, and ensure a safe, efficient wash experience. You will rotate through key positions and help maintain site conditions while upholding safety standards.

We offer full-time and part-time roles with paid benefits, ongoing training, a new certification program, and potential bonuses based on performance.

Qualifications

• Positively greet and assist customers, promote services, and ensure a safe, efficient experience at the car wash.
• Ability to communicate clearly and handle customer inquiries or concerns.
• Willingness to work outdoors in a fast-paced environment and follow safety guidelines.

Responsibilities

• Greet, educate, and support customers at various touchpoints (pay terminal, conveyor loading, vacuum area).
• Serve as first point of contact for customer concerns and questions.
• Help maintain wash quality and site conditions, including cleaning and basic repairs as needed.
• Follow health and safety guidelines and work safely in all tasks.
• Perform other duties as assigned by supervision.

Skills

Customer service

Positive attitude

Reliability

Team player

Outdoor work

Education

High school diploma

Job description

Halo Car Washis a new, next-generation express exterior car wash expanding across Canada and is designed to deliver the ultimate car wash experience. With our self-loading conveyor belts, automatic pay terminals, various wash memberships, free vacuums, environmentally friendly soaps, and industry-leading water treatment system, the Canadian consumer will experience a wash like no other.

We are currently seeking a full-time and part-time Customer Service Associate for our Waterloo site! This is for a current open position.

The successful candidate will bring the Halo experience to life at our car wash site. They will be the friendly face of our business, answering questions, promoting services and helping ensure a safe, efficient, and positive experience for every customer!

• Training & Certification Programs :We are launching our newCustomer Service Associate Certification Program.When you complete your certification within your first 12 weeks, you'll receive a$0.50/hr pay increase!Certified staff also become eligible foradditional bonus programs.
• Performance Bonus Opportunities : Certified Associates become eligible for our Performance Bonus program, with the opportunity to earn up to $1,500 annually based on site performance and program eligibility.
• Employer-Paid Benefits :Full-time employees receive comprehensive, fully employer-paid benefits to support their health and well-being.
• Growth & Learning Opportunities :We offer ongoing training, coaching, and clear career path development within our promote-from-within culture.
• Supportive, Team-Focused Environment :Come join a positive,collaborative team where everyone works togetherto deliver greatresultsand show whyClean Feels Good!

What You’ll Do:

As a Customer Service Associate, you’ll rotate through various key positions of the car wash and be responsible for the following:

• Greeting, educating, and supporting customers throughout the car wash, such as at the pay terminal area, loading onto the conveyor belt, and at the vacuum area post-wash
• Acting as a first point of contact for addressing any customer concerns
• Helping maintain outstanding wash and site conditions, including cleaning, repairs, maintenance, and site security
• Working safely and following all health and safety guidelines
• Other duties as assigned

What You Bring:

• Positive attitude and strong customer service skills
• Great work ethic, reliability, and judgment
• Ability to work on your feet and outdoors in a dynamic, fast-paced environment with exposure to damp and humid climates
• Comfortable with physical activity that requires frequent standing, walking, climbing and kneeling
• Minimum high school diploma, with post-secondary education preferred
• Previous retail sales/customer service experience is a plus, but not required

Halo Car Wash is an equal opportunity employer which values diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview or by emailing [e-mail].

Artificial Intelligence (AI) Disclosure: Artificial intelligence (AI tools) are not used in the assessment, screening, or selection of candidates for this role.