Full Time Brand Ambassador

RALPH LAUREN; Vaughan; On-site; CAD 30,000 - 45,000; Full time

Job summary

RALPH LAUREN seeks Full-Time Brand Ambassadors who are passionate about customer service and sales. Ideal candidates will engage clients, drive sales performance, and support a collaborative environment. This role offers a clear path to future leadership in a globally recognized luxury brand.

Qualifications

• Retail or similar experience preferred.
• Ability to handle chemicals and lift up to 30 lbs.
• Flexible availability for varying shifts.

Responsibilities

• Drive sales and profit performance through engagement.
• Support company initiatives and participate in team training.
• Ensure exceptional customer experiences and uphold store standards.

Skills

Effective communication

Time management

Customer relationship building

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands, and international markets. The company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion and fairness for all. We foster a culture of inclusion through Talent, Education & Communication, Employee Groups, and Celebration.

Position Overview

Full-Time Brand Ambassadors have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Essential Duties & Responsibilities

• Understand and deliver sales and profit performance, utilizing key tools and resources to drive selling.
• Support the store in executing company initiatives.
• Participate in team training to achieve business results.
• Think creatively to engage clients and reach a wider client base.
• Represent the customer experience expectations in store.
• Deliver a consistent experience aligned with RL Brand expectations by supporting the company and store vision.
• Engage in store client initiatives and community outreach.
• Champion RL core values.
• Embrace RL's "More ways to shop" initiative and new technology.
• Support a collaborative environment centered around the customer.
• Network and source talent.
• Provide ongoing feedback to management on successes and opportunities.
• Support alternative purchasing processes like Gladly, Click to Zoom, JRNI, Ship to Home to strengthen customer connectivity.
• Broaden customer accessibility to product discovery through QR codes, digital catalogs, virtual stores.
• Maintain exceptional productivity standards through store execution.
• Uphold all company policies and procedures.
• Provide feedback to management on category opportunities or needs.
• Ensure sales floor and store standards are met at all times.

Experience, Skills & Knowledge

• Retail or similar industry experience in a high-volume or high-profile environment preferred.
• Effective communication skills with customers and store personnel.
• Ability to maneuver around the store, handle chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for extended periods.
• Flexible schedule including day, evening, weekends, overnight shifts, and travel as required.
• Proven success in building and maintaining positive relationships with customers, management, and co-workers.
• Strong planning, prioritization, and time management skills.