Fulfilment Associate - Roastery

Bridgehead; Ottawa; On-site; CAD 21,000 - 30,000; Full time

Job summary

Bridgehead Roastery in Ottawa is hiring a Fulfillment Associate to support daily operations at the roastery. You will process orders across B2C and B2B channels, pack and seal roasted coffee, and manage labeling and packaging tasks with attention to detail.

The role requires a high-energy, detail-oriented individual who can follow safety practices and contribute to inventory control. Monday–Friday daytime hours with potential evenings/weekends.

Qualifications

• Secondary education is required.
• G‑Class driver’s license considered an asset.
• Forklift license considered an asset.
• Familiarity with iOS systems considered an asset.
• Experience in a food production facility or packing line is an asset.

Responsibilities

• Carry out all tasks required to process orders through B2C and B2B channels.
• Pack products according to customer orders.
• Bag and seal roasted coffee into packages.
• Assist with labeling and packaging of coffee bags.
• Monitor inventory and tally coffee and retail product inventory daily and monthly.
• Assist with ordering day-to-day supplies as needed.
• Receive, stock, and organize products at the roastery.
• Follow Bridgehead health and safety practices.
• Keep packing line and production area tidy according to checklists.
• Adhere to KPIs for Packaging + Production Team.
• Carry out other duties as assigned.

Education

Secondary education required

Tools

G‑Class driver's license

Forklift license

iOS familiarity

Job description

This position is for Bridgehead Roastery at 130 Anderson Street, Ottawa, ON, Canada, K1R 67T.

Who We Are

We're not just brewing specialty coffee, we're brewing change. Bridgehead is a Fairtrade and organic coffee company that’s been roasting locally and connecting communities for over 20 years. Our recent brand refresh celebrates a new chapter, one that feels bolder, more vibrant, and true to who we’ve always been, a team that cares deeply about people, the planet, and a great cup of coffee.

Why Join Our Team

We’re not just about brewing great coffee, we're about brewing better futures. If you’re someone who loves collaboration, creativity, and good conversation over great coffee, you’ll fit right in. Whether you’re a coffee enthusiast or just starting your journey, there’s a place for you here to grow, learn, and make a difference.

Bridgehead Fulfilment Associate: Join our Exceptional Team

At Bridgehead, we work with a passionate team who care deeply about coffee, our communities, and the farmers who grow it. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of Caring, Mastery, Discovery, Communication and Integrity guide how we work together and lie at the heart of everything we do.

We are looking for a detail oriented, high energy Fulfilment Associate to join our passionate team at our Ottawa roastery. In this role, you will be at the heart of our daily operations, ensuring that our exceptional Fairtrade coffees are accurately packed, sealed, and prepared for our customer communities. If you thrive in a dynamic, collaborative environment, we want to hear from you!

Position: Fulfillment Associate

Location:130 Anderson Street, Ottawa, ON, Canada, K1R 67T- Bridgehead Coffee

Starting Pay:$18.25 per hour

This is role is for an existing vacancy. No AI will be used during the duration of this hiring process.

Primary Duties + Responsibilities

• Carry out all tasks required to process orders through various channels, including Business to Consumer (B2C) and Business to Business (B2B)
• Pack products according to customer orders
• Bag and seal roasted coffee into packages
• Assist with labelling and packaging of coffee bags
• Monitor inventory to ensure sufficient stock levels, including managing and tallying coffee and retail product inventory on a daily and monthly basis
• Assist with ordering day-to-day supplies as needed
• Receive, stock, and organize products at the roastery
• Understand and adhere to Bridgehead’s health and safety practices
• Keep the packing line and production area tidy and organized by following daily and weekly checklists
• Have an understanding of and commitment to the mission and values of Bridgehead Coffee Roasters
• Adhere to KPIs set out for the Packaging + Production Team
• Carry out all other reasonable duties assigned by the company

Skills + Experience

• Completion of secondary education is required
• A valid G-Class provincial driver’s license is considered an asset
• A valid forklift license is considered an asset
• Familiarity with iOS systems is considered an asset
• Previous experience in a food production facility, packing line, or repetitive work environment is considered an asset

Working Conditions

• Hours of operation at the site will vary depending on the needs of the business
• Working schedule will generally be Monday to Friday, during the day, but may require evenings and weekends depending on the needs of the business
• Work is performed in a warehouse environment with exposure to motorized equipment
• Prolonged periods of sitting and standing are required daily
• Occasionally required to assist with lifting bins of roasted beans
• Occasionally required to assist with lifting coffee bags
• Steel-toed boots are required
• The noise level in the work environment is loud and requires proper ear protection

DIVERSITY, INCLUSION + COMPANY PROFILE

Bridgehead Corp. aims to provide a barrier-free experience for those looking to join our team, and we welcome and encourage applications from people with disabilities, Indigenous peoples, racialized people, people from gender and sexually diverse communities, and/or people with intersectional identities. Accommodations are available on request for people taking part in aspects of the recruitment process. People requiring accommodation(s) during the recruitment process can notify their recruiter directly.

Bridgehead Corp. has been serving Ottawa since 1981, when it became one of the first companies in Canada to offer fairly traded coffee. Today, Bridgehead roasts and serves coffee, tea and food from its roastery and coffeehouses across Ottawa. All Bridgehead coffee, tea and chocolate is Fairtrade certified, sourced through direct relationships with family farmers, and roasted with a focus on organic, environmentally responsible practices. Visit bridgehead.ca for more information.

Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please.